Open to opportunities

Tessa Cook

@tessacook

Client-focused customer success professional specializing in enrollment, program coordination, and stakeholder engagement.

United States

Message

What I'm looking for

I seek a remote, W-2 role in Customer Success, Enrollment, or Client Support offering collaborative culture, clear processes, growth opportunities, and meaningful client impact.

I am a client-focused professional with 7+ years supporting individuals and families in high-volume, regulated environments. I communicate complex information clearly and build long-term relationships with clients, partners, and internal teams.

My background includes enrollment support, program coordination, and operations support across healthcare and youth programs, where I managed high volumes of inquiries and ensured accurate documentation and timely follow-up.

I have led initiatives that improved enrollment, increased program awareness, and enhanced stakeholder engagement, and I develop culturally responsive resources and training materials for diverse populations.

I seek remote, W-2 opportunities in Customer Success, Enrollment, or Client Support where I can apply my experience in relationship management, cross-functional collaboration, and process documentation to drive positive client outcomes.

Experience

Work history, roles, and key accomplishments

Child Life Specialist

Wolfson Children’s Hospital

Nov 2022 - Aug 2025 (2 years 9 months)

Served as primary contact for patients, families, donors, and partners, coordinating enrollment-style workflows for programs and events while managing high volumes of inquiries and tracking engagement metrics to support cross-departmental initiatives.

client support Stakeholder Engagement Communication Data Tracking Program Operations

Summer Camp Director

Sun Country Sports Center

Feb 2019 - Jul 2022 (3 years 5 months)

Managed operations for programs serving 100+ families including scheduling, enrollment coordination, staff training, and parent communication, while leading outreach initiatives that increased participation and retention.

Program Management Customer Service Staff Training Scheduling Outreach Marketing

Child Life Specialist

UF Health Shands Children’s Hospital

Feb 2018 - Nov 2018 (9 months)

Provided individualized education and support to patients and families, coordinated care plans with interdisciplinary teams, and maintained accurate documentation to ensure continuity of services.

Patient Education Care Coordination Documentation Interdisciplinary Collaboration Family Support Case Management

Program Development Intern

MD Anderson Children’s Cancer Hospital

Supported program planning, event logistics, and family coordination for hospital and community events to enhance program delivery and participant experience.

Education

Degrees, certifications, and relevant coursework

Ball State University

Bachelor of Arts, Family & Consumer Sciences (Child Life)

Grade: 3.42 GPA

Activities and societies: Welcome Center Student Assistant & Tour Guide; Orientation Office Student Leader; Chi Omega Treasurer

Bachelor of Arts in Family & Consumer Sciences (Child Life) with a GPA of 3.42; coursework and experiences supported child life practice and client-facing roles.