Open to opportunities

Terry muhoho

@terrymuhoho

Message

Experienced customer service representative delivering efficient, empathetic support in busy retail settings.

Kenya

Message

What I'm looking for

I seek a customer-focused role where I can apply my service, data-entry and community engagement skills, contribute to a collaborative team, and grow professionally.

I am a reliable customer service professional with years of experience at Cold Stone Creamery Kenya and in community development roles, known for attentive listening, rapid problem resolution, and building strong customer relationships. I have handled high-volume calls, transactions, account management, escalations, inventory tasks, and reporting while following company procedures and promoting customer loyalty.

I also bring data-entry and training experience from public-health projects, plus volunteer social-work background supporting vulnerable populations. I hold a Bachelor of Development Studies, a Diploma in Community Development, and certifications in customer experience and computer packages, and I prioritize teamwork, clear communication, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Cold Stone Creamery Kenya

Dec 2017 - Present (8 years 2 months)

Provided front-line customer service in a busy eatery, handling orders, payments, refunds and escalations while maintaining accurate customer records and improving service resolution times.

Customer Service Cash Handling Order Management Escalations Inventory Management Data Entry Reporting Cross Selling

Data Officer

Partners for Health and Development in Africa

Aug 2017 - Dec 2017 (4 months)

Collected and entered program data, verified submissions from peer educators, generated reports and enrolled key population individuals into clinic systems to support program monitoring.

Data Entry Data Verification Reporting Database Management Training Record keeping

Social Worker Volunteer

St. Michael Community Project

Jan 2016 - Aug 2017 (1 year 7 months)

Provided psychosocial support to elderly women and life skills to youths, organized feeding programs and conducted needs assessments and home visits to vulnerable households.

Community Outreach Resource Mobilization Program Coordination Home Visits Meeting facilitation

Assistant Project Officer

Vijana Against Aids and Drug Abuse

May 2014 - Dec 2016 (2 years 7 months)

Supported project operations by forming budgets and workplans, mobilizing resources, conducting home visits for HIV/AIDS victims, and submitting monthly reports to the project manager.

Project Support Budgeting Reporting Resource Mobilization Monitoring Stakeholder Engagement