Open to opportunities

Christine Otieno

@christineotieno

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Passionate Customer Support Specialist with 4+ years of experience.

Kenya

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What I'm looking for

I am looking for a role in a customer-focused team that values empathy and relationship-building, offering opportunities for professional growth.

I am a passionate and empathetic Customer Support Specialist with over four years of experience in providing personalized support in community-based settings. My journey has equipped me with the skills to handle sensitive client needs with professionalism, utilizing tools like Zoom, email, and live chat to deliver impactful services. I pride myself on being a strong communicator and a quick learner, adaptable to fast-paced remote environments.

In my recent role as a Social Worker with Ananda Marga Universal Relief Team, I delivered one-on-one support to adolescent girls and young women, coordinating communication between beneficiaries and multi-level stakeholders. I also facilitated virtual stakeholder meetings and trainings, showcasing my ability to engage effectively in digital spaces. My previous experiences have honed my problem-solving skills and my ability to maintain accurate records, ensuring that client needs are met promptly and efficiently.

I am eager to bring my relationship-building skills and digital fluency to a customer-focused team, where I can contribute to creating positive experiences for clients while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Social Worker

Ananda Marga Universal Relief Team (AMURT-Africa)

Oct 2023 - Present (2 years)

Delivered one-on-one support to adolescent girls and young women, handling inquiries and referrals via phone, email, and in-person sessions. Coordinated communication between beneficiaries and multi-level stakeholders, including GBV case referrals and psychosocial support. Wrote monthly progress and impact reports using Google Docs and Sheets, and facilitated virtual stakeholder meetings.

Case Management Report Writing Google Docs Google Sheets Zoom)Google Meet Stakeholder Engagement

Social Worker

Healthcare for Generations (HFG)

Jan 2023 - Present (2 years 9 months)

Acted as a first point of contact for AGYW clients seeking support, information, or referrals. Trained and supported mentors and community ambassadors on communication, safeguarding, and support delivery. Collaborated with the Department of Children Services to address and escalate sensitive cases with care and confidentiality.

Client Services Training Communication Collaboration Confidentiality Referrals

Field Agent Supervisor

Healthcare for Generations (HFG)

Jun 2022 - Present (3 years 4 months)

Managed support operations across multiple VSLA groups, ensuring all client needs were met promptly. Maintained accurate client records and developed follow-up plans for economic empowerment initiatives. Regularly liaised with community leaders and government officers to streamline service delivery.

Operations Management Data Entry Community Engagement

Data Entry Clerk

Child Fund Kenya

Apr 2021 - Present (4 years 6 months)

Administered online surveys and virtual interviews with beneficiaries, capturing and analyzing feedback. Verified data and ensured records were accurate, confidential, and up to date. Conducted literacy assessments and supported program data tracking efforts.

Data Entry Data Verification Record keeping Confidentiality Literacy Assessment Data Tracking

Education

Degrees, certifications, and relevant coursework

Daystar University

BA in Integrated Community Development, Integrated Community Development

2015 - 2019

Studied integrated community development, focusing on community-based approaches and sustainable development practices. Gained skills in project planning, implementation, and evaluation for community initiatives.