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Open to opportunities

Terrian Swaby

@terrianswaby

I am a customer-focused virtual assistant and support specialist with 10+ years' experience.

Jamaica
Message

What I'm looking for

I'm seeking remote customer support or virtual assistant roles that value punctual, client-focused service, clear communication, respectful teamwork, and flexible scheduling, where I can apply caregiving, culinary, and administrative skills.

I am a dedicated, multi-skilled professional with over 10 years of experience across cleaning services, timekeeping, pump attending, customer service, and certified culinary work.

I founded and ran a cleaning service delivering detailed home, rental, and office cleaning, built long-term client relationships, managed scheduling and client communications, and provided meal preparation and light caregiving when needed.

I also served as a timekeeper tracking employee hours and maintaining accurate logs, and as a pump attendant providing fast, friendly customer service and handling transactions; I hold a Commis Chef Level 2 certification and Customer Service Level 1 & 2 certifications.

I am fully set up for remote work with reliable internet, a computer, a noise-cancelling headset, and active freelance profiles; I handle messages, emails, booking systems, and support tasks, and I seek remote roles where I can deliver punctual, high-quality work in respectful environments.

Experience

Work history, roles, and key accomplishments

TS

Founder

Terrian's Cleaning Service

Jan 2016 - Jan 2025 (9 years)

Founded and operated a cleaning service delivering residential and commercial cleaning, meal preparation, and light caregiving while building a repeat client base and managing scheduling and client communications.

TC

Time Keeper

Theresa Construction

May 2016 - Nov 2017 (1 year 6 months)

Tracked and recorded employee work hours and site activity, maintained accurate time logs for payroll, and ensured daily compliance with attendance protocols.

PS

Pump Attendant

Petcom Gas Station

Jan 2004 - Jan 2007 (3 years)

Provided fast, friendly customer service at a fuel station, handled cash and card transactions, and maintained cleanliness and safety of the station area.

Education

Degrees, certifications, and relevant coursework

HT

Heart Trust

Certificate, Customer Service

Completed Customer Service Level 1 and 2 certifications in 2023 covering frontline service skills and complaint handling.

EI

Ebony Park Heart Trust Institution

Certificate (Level 2), Culinary Arts

2010 - 2013

Completed a Level 2 Commis Chef certification focusing on culinary techniques and food preparation from 2010 to 2013.

LS

Lennon High School

High School Diploma, Secondary Education

1998 - 2003

Completed secondary education at Lennon High School from 1998 to 2003.

KS

Kemps Hill High School

High School Diploma, Secondary Education

1997 - 1998

Attended Kemps Hill High School for secondary education from 1997 to 1998.

Tech stack

Software and tools used professionally

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Terrian Swaby - Founder - Terrian's Cleaning Service | Himalayas