Open to opportunities

Tiffany Carter

@tiffanycarter

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Resourceful social work graduate offering administrative, data-entry, and customer support expertise.

Jamaica

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What I'm looking for

I seek remote roles where I can apply administrative, data-entry, and client-support skills in a collaborative, deadline-driven environment with growth opportunities.

I am a Bachelor of Social Work graduate with strong administrative support, customer service, and data management experience. I have proven abilities in scheduling, record-keeping, intake assessment, supervised counseling sessions, and quality-control processes that improved accuracy and client satisfaction.

I bring adaptability, attention to detail, and computer efficiency to remote roles such as Virtual Assistant, Data Entry Specialist, or Customer Support Representative, and have a track record of multitasking under pressure while meeting deadlines and supporting teams through volunteer and professional experience.

Experience

Work history, roles, and key accomplishments

Casual Daily Paid Worker

Victim Services Division

Dec 2021 - Jan 2022 (1 month)

Provided administrative support including filing, phone handling, feedback form completion, and operation of office equipment for the Victim Services Division.

Phone Support Record keeping Client Communication Data Entry

Social Work Student Intern

Church Teachers' College Education, Assessment & Interventio

Sep 2020 - Dec 2020 (3 months)

Conducted intake assessments, supervised counseling sessions, supported school visits and taught children with minor learning disabilities while performing administrative tasks and data entry.

Counseling Data Entry Lesson planning Client Communication Administrative Support Case Documentation

Food Attendant

Four Points Cafe

Jan 2020 - Mar 2020 (2 months)

Served over 50 customers daily in a high-volume environment, managed orders and customer queries, and contributed to increased customer satisfaction.

Customer Service Order Management Cash Handling Communication Time Management Multitasking

Quality Control Manager

Primestar

Aug 2015 - Sep 2016 (1 year 1 month)

Verified parts and materials via audits and independent checks, enforced quality standards to minimize errors, and increased customer satisfaction through adherence to procedures.

Quality Assurance Auditing Documentation Customer Satisfaction Attention To Detail Reporting

Cashier

Moo Penn’s Supermarket

Apr 2014 - Aug 2014 (4 months)

Handled transactions and customer interactions at point of sale, maintained accurate cash management and assisted customers with queries.

Cash Handling Point of Sale Customer Service Communication Attention To Detail

Cashier

Grand Market Food Store Limited

Sep 2013 - Mar 2014 (6 months)

Processed sales transactions, assisted customers, and supported store operations during daily shifts.

Cash Handling Customer Service POS Communication

Education

Degrees, certifications, and relevant coursework

HEART Trust/NTA Training (Manchester)

Certificate, Micro Entrepreneurship

2023 -

Undertaking Micro Entrepreneurship certification through HEART Trust/NTA (training started May 2023 and pending completion).

Northern Caribbean University

Bachelor of Social Work, Social Work

2016 - 2021

Activities and societies: Practicum at Church Teachers' College Education, Assessment & Intervention Centre; volunteer and student projects with Social Work Students Association.

Completed a Bachelor of Social Work with coursework and practicum experience in assessment, intervention, and supervised counseling.