Open to opportunities

Terrence Moore

@terrencemoore

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Seasoned Customer Service Specialist

United States

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What I'm looking for

Seeking a mid-level position with growth opportunities in remote customer service supervision, where I can utilize my skills and experience to drive success and growth.

As a seasoned customer service specialist, I have a proven track record of effectively resolving customer concerns through excellent communication. With experience in leadership, training, and development, I am dedicated to process improvement and strong problem-solving abilities. My expertise in claims and billing, data entry, and management has allowed me to excel in fast-paced environments.

Throughout my career, I have demonstrated my ability to work remotely, supervise teams, and implement process changes to exceed customer satisfaction goals. I am proficient in Microsoft Office Suite and have a strong understanding of HIPAA regulations.

I am now seeking a mid-level position with growth opportunities in remote customer service supervision, where I can utilize my skills and experience to drive success and growth.

Experience

Work history, roles, and key accomplishments

Member Claims Appeals Coordinator

Benevis LLC

Aug 2019 - May 2023 (3 years 9 months)

Initiated, investigated, and resolved member grievances in accordance with company and regulatory standards.

Microsoft Office Suite

Patient Service Specialist Peer Coach/Coordinator

Benevis LLC

Aug 2013 - Aug 2019 (6 years)

Supervised a team in addressing patient inquiries, complaints, and concerns, utilizing excellent customer service skills to resolve issues.

Customer Service Microsoft Office Suite

Patient Service Specialist

Benevis LLC

Mar 2013 - Aug 2013 (5 months)

Managed inbound and outbound calls for confirming and creating dental appointments while gathering and entering patient information into the CRM database.

CRM Microsoft Office Suite