@tischagivens
Claims Adjuster at Progressive with experience in claims, fraud detection, and process improvement.
United StatesAt Progressive, I work as a Claims Adjuster. Before that, I participated in cross-functional projects as a Consultant, contributing to process improvements and corporate documentation standards; the projects saved the company upwards of $3.6 million.
At Capital One, I monitored transactions, investigated suspected fraud, and helped develop prevention strategies. I also developed KYC and AML training materials and collaborated with external auditors on compliance programs.
Work history, roles, and key accomplishments
Handling claims and applying creative approaches to solve complex problems while developing profitable and quality-focused processes.
Participated in cross-functional projects to enhance organizational performance, saving over $3.6 million. Identified process improvements and contributed to corporate documentation standards.
Monitored transactions for fraud, developed prevention strategies, and analyzed patterns. Assisted in implementing anti-fraud measures and developed training materials for KYC and AML compliance.
Monitored banking transactions for fraud, analyzed financial data, and conducted investigations. Implemented fraud prevention measures, resulting in findings of over $4 million for the quarter.
Communicated with policyholders and stakeholders to resolve issues, negotiated settlements, and conducted thorough investigations including evidence gathering and interviews.
Provided in-flight service to 280 passengers, conducted safety demonstrations, and maintained a safe cabin environment. Trained new flight attendants and collaborated with airport personnel to resolve delays.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Earned a High School Diploma from Thomas Dale High School in Chester, VA.
Software and tools used professionally
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