At State Farm, I review claim files, invoices, photographs, and other records for accuracy, completeness, conflicting evidence, and policy considerations. I investigate discrepancies, document findings and decision rationale, and escalate matters needing further review.
At Microsoft, through Insight Global, I coordinated cybersecurity case intake and escalations across four departments and supported approximately 95% SLA compliance. My background also includes federal project operations, incident documentation, and military policing, along with a Texas All-Lines Adjuster License and multi-state property and casualty adjuster licenses.
