Robert Kohan

Handle 30+ daily customer cases involving debit card fraud, ACH disputes, wire transfers, digital wallet claims, and online bill pay investigations. Review account activity and statements for suspicious behavior while following compliance procedures and providing clear customer communication.

Managed up to 50 active property claims involving wind and hail damage, maintaining organization and customer communication. Guided customers through the claims process and coordinated claim progression from reporting through resolution while maintaining compliance standards.

Managed 30–40 inbound calls daily for auto and property loss reporting, collecting and documenting claim information to support efficient claim handling. Earned an “Exceeds Expectations” performance rating during the first year.

Managed high-volume auto insurance claims and coordinated customer communication, repairs, and claim resolution. Determined liability, collected statements, and worked with repair facilities while maintaining compliance with state insurance guidelines and company procedures.

Processed freight invoices using Microsoft Excel and business systems, assisting trucking carriers with payment status and required documentation. Maintained accurate invoice processing in a high-volume environment.

Processed invoices using Microsoft Excel and Office tools while verifying billing accuracy. Maintained warehouse inventory records and monitored supply levels.

Performed aircraft maintenance and troubleshooting in a high-accountability military environment. Maintained accurate maintenance records and followed strict operational procedures.

Earned a Bachelor of Science in Business Administration from Southern New Hampshire University.