Looking for a job

Terna Nguseer

@ternanguseer

Customer Support Officer at Sansvidm International, converting customer inquiries into sales and maintaining 88% satisfaction.

Nigeria

Message

At Sansvidm International, I handled more than 50 customer inquiries daily through WhatsApp, phone, email, and chat, maintaining 88% customer satisfaction. I converted inquiries into sales, followed up on payments, and tracked customer tickets in Freshdesk and Zendesk.

Previously, I provided remote customer support at Digital Witch Support Academy and resolved 85% of issues on first contact at 29 Trade Hub Enterprise. I’m available for full-time online customer service and remote support work.

Experience

Work history, roles, and key accomplishments

Customer Support Officer

Sansvidm International

Jul 2025 - May 2026 (10 months)

Handled 50+ customer inquiries daily via WhatsApp, phone, email, and chat, maintaining 88% customer satisfaction. Converted inquiries into sales and tracked tickets in Freshdesk/Zendesk.

WhatsApp Phone Support Email Support Live Chat Freshdesk Zendesk Sales Customer Satisfaction Ticket Management

Administrative Assistant (Intern)

Digital Witch Support Academy

May 2024 - Jun 2024 (1 month)

Delivered remote customer support across email, chat, and phone, achieving a 95% issue resolution rate. Scheduled meetings across time zones and prepared reports and documentation.

Email Support Live Chat Phone Support Meeting Scheduling Calendar Management Report Preparation Data Entry

Customer Support Officer

29 Trade Hub Enterprise

Jan 2024 - Apr 2024 (3 months)

Resolved 85% of issues on first contact, reducing escalations. Processed orders and payments accurately using CRM and maintained detailed interaction logs.

CRM Order Processing Payment Processing Issue Resolution Customer Interaction Logging