Teresa Wangui Wahito

I am a detail-oriented and results-driven professional with a strong background in customer service, sales outreach, and administrative support. My experience includes working as a Call Center Agent at Unifi Credit, where I successfully conducted high-volume outbound calls to recover overdue payments while maintaining positive client relationships. I consistently achieved and exceeded monthly recovery targets through strategic client engagement, demonstrating my ability to thrive in fast-paced environments.

In my previous role as a Customer Service Representative at Apollo Agriculture Inc., I assisted farmers by providing tailored product solutions, which significantly increased product adoption rates. My proficiency in CRM systems, including Zendesk, has allowed me to maintain accurate records of customer interactions for performance tracking. Additionally, my experience as an Administrative Coordinator at Jamison Construction Limited honed my organizational skills, enabling me to coordinate schedules and facilitate communication among departments effectively.