Open to opportunities

teodora hxb

@teodorahxb

Message

I am a customer-focused call center and care manager.

Romania

Message

What I'm looking for

I am seeking a customer-focused role where I can lead teams, improve service quality, and apply sales and care-management experience in a collaborative, innovative, and growth-oriented (remote-friendly) organization.

I am a results-driven call center and sales professional with proven success working remotely for Verizon USA, consistently achieving weekly sales targets, managing inbound and outbound calls, and documenting interactions in CRM systems. I bring strong communication, conflict-resolution, and persuasive skills, and I continuously improve through training in digital marketing and remote collaboration tools.

As a former geriatric home care manager, I led multidisciplinary teams, ensured compliance with health and safety regulations, and handled sensitive communications with families and healthcare professionals. I combine retail merchandising and sales experience with leadership, organization, and a commitment to delivering excellent customer experiences across in-person and remote environments.

Experience

Work history, roles, and key accomplishments

Current

Call Center / Sales Representative

Current

CGS Romania

Jan 2025 - Present (7 months)

Worked remotely supporting the Verizon USA department, documented CRM interactions, and achieved weekly sales targets through inbound/outbound calls and follow-ups.

Customer Service CRM Outbound Calling Sales Lead Generation Conflict Resolution Bilingual English Romanian

Geriatric Home Care Manager

Fillimon Adult Geriatric Home Care

Aug 2023 - Jan 2025 (1 year 5 months)

Managed day-to-day operations of a senior care facility, led a multidisciplinary team, and ensured compliance with health and safety regulations while communicating with families and healthcare professionals.

Leadership Team Management Healthcare Compliance Staff Training Communication With Families Conflict Resolution

Visual Merchandiser

Zara

Apr 2021 - Jun 2023 (2 years 2 months)

Designed and executed in-store visual displays aligned with brand guidelines, increasing customer engagement and product visibility through creative merchandising.

Visual Merchandising Display Customer Engagement Inventory Management

Retail Sales Associate

Zara

Sep 2020 - Apr 2021 (7 months)

Delivered personalized customer service, supported sales goals through product recommendations and cross-selling, and maintained inventory and transaction accuracy.

Customer Service Point of Sale Inventory Management Merchandising Cross Selling Communication

Education

Degrees, certifications, and relevant coursework

Babeș-Bolyai University

Bachelor's Degree, Political Science

Studied administrative management, organizational behavior, public communication, and strategic governance. Developed analytical, interpersonal, and leadership skills relevant to public sector roles.