Open to opportunities

Ramona Oana Bica

@ramonaoanabica

Message

I am an organized sales and healthcare professional with strong client-relations skills.

Romania

Message

What I'm looking for

I seek a client-facing role in a collaborative company that values clear communication, professional growth, and measurable results—ideally in sales or customer service with opportunities for training and career progression.

I am an organized, perseverant professional with over six years' experience in client support, sales, and healthcare assistance. I hold a Registered Nurse certificate and have worked in remote sales and customer service roles, adapting quickly to varied environments.

I have a track record of meeting KPIs, earning a promotion to the Payments Department, and contributing to projects such as editing a Romanian dictionary. I bring strong communication, negotiation, empathy, and technical proficiency with Microsoft Office, CRM systems, and Adobe InDesign.

Experience

Work history, roles, and key accomplishments

Current

Sales Agent

Current

Litera Educational

Aug 2025 - Present (3 months)

Negotiated and closed remote sales while managing client relationships and applying advanced persuasion techniques to drive revenue growth.

Sales Negotiation Remote Sales CRM Client Relationship Management Communication Lead Qualification

Customer Service Agent

Dante International SA

Apr 2022 - Jun 2025 (3 years 2 months)

Handled customer interactions via email and phone, maintained high KPIs and followed up until requests were resolved; promoted to Payments Department for consistent results.

Customer Support Email Support Phone Support Payments CRM KPIs Conflict Resolution

Trainee Nurse

Carol I Town Hospital

Oct 2018 - Sep 2021 (2 years 11 months)

Monitored patients' vital signs and assisted with treatments under supervision while adhering to hygiene protocols and providing empathetic communication to patients and families.

Vital Signs Medical Procedure Assistance Patient Provider Communication Empathy

Store Representative

Telekom Romania

Jan 2020 - Jun 2020 (5 months)

Supported sales operations and assisted customers with telecom services and products, contributing to in-store sales and customer satisfaction.

Retail Sales Customer Service Telecom Point of Sale Upselling Communication Problem Solving

Business Consultant

Vodafone Romania S.R.L.

Nov 2017 - Nov 2019 (2 years)

Provided tailored solutions to clients and built trust-based relationships, improving sales outcomes and leading the internal 'Fun & Engagement' team to boost morale.

Client Relations NLP Communication Stakeholder Management Team Leadership CRM

Sales Operator

Polichrom Industry

Nov 2016 - Nov 2017 (1 year)

Conducted telemarketing campaigns to sell educational books and packages, managed billing accurately, and contributed to editorial work using Adobe InDesign.

Telemarketing Sales Billing adobe indesign Customer Outreach CRM Communication

Education

Degrees, certifications, and relevant coursework

Carol Davila Nursing School, Pitesti

General Nurse, Nursing

2018 - 2021

Completed post-secondary nursing training and qualified as a general nurse, including clinical practice and patient care.

Faculty of Economic Sciences and Law, Pitesti

Bachelor's Degree, Law (Criminalistics)

2012 - 2016

Completed a bachelor's degree in law with a major in criminalistics from 2012 to 2016.

Theoretical High School, Costesti

High School Diploma, Philology

2008 - 2012

Activities and societies: Participated in International Anti-Drug Project 'Be Aware, Not Addicted!' (2009); awarded for paper 'Economic Crises 1929 vs 2008' and received Micro- and Macroeconomics Award (2011).

Completed secondary education with a focus on philology, including participation in school projects and competitions.