Open to opportunities

Teodora Bot

@teodorabot

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Dedicated professional eager to start a career in call center.

United States

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What I'm looking for

I am looking for a supportive work environment that values customer service and offers opportunities for growth.

As a dedicated and motivated professional, I am looking to start my career in a call center environment where I can leverage my strong verbal communication skills and friendly attitude to ensure positive interactions with customers. My commitment to delivering exceptional service and support is at the core of my professional ethos.

With a background in managing day-to-day operations in a senior care facility, I have developed strong leadership and conflict-resolution skills. I have experience communicating with families and healthcare professionals, handling sensitive situations with professionalism. My previous roles have equipped me with the ability to work independently and as part of a team, ensuring that I can adapt to various work environments and challenges.

Additionally, my education in Leadership in the Public Sector has provided me with insights into organizational behavior and public communication, further enhancing my ability to engage effectively with diverse audiences. I am eager to bring my skills and experiences to a dynamic call center team, where I can contribute to achieving high standards of customer service.

Experience

Work history, roles, and key accomplishments

Current

Geriatric Home Care Manager

Current

Fillimon Adult Care Home

Aug 2023 - Present (1 year 10 months)

Managed day-to-day operations in a senior care facility, ensuring high standards of personalized care. Led a multidisciplinary team, oversaw training, and ensured compliance with health and safety regulations. Communicated with families and healthcare professionals, handling sensitive situations with professionalism.

Leadership Team Management Patient Care Communication Conflict Resolution Operations Management Staff Training

Visual Merchandiser

Zara

Apr 2021 - Jun 2023 (2 years 2 months)

Designed and executed in-store visual displays in alignment with brand guidelines. Increased customer engagement and product visibility through creative merchandising. Collaborated with cross-functional teams and trained new hires on visual standards.

Customer Engagement Team Collaboration Training Sales Support

Retail Sales Associate

Zara

Sep 2020 - Apr 2021 (7 months)

Delivered personalized customer service, responded to inquiries, and supported sales goals. Maintained inventory, organized product displays, and processed transactions efficiently. Developed communication, multitasking, and problem-solving skills in a dynamic retail environment.

Customer Service Sales Support Inventory Management Communication Problem Solving Multitasking

Education

Degrees, certifications, and relevant coursework

Google

Certificate, Digital Marketing

Focused on SEO, social media marketing, Google Ads, and digital content strategy. Acquired proficiency in Google Analytics, Meta Ads Manager, Canva, and other key tools. Developed creative problem-solving and digital communication skills, transferable to customer-facing roles.

Babeș-Bolyai University – Faculty of Political Science

Bachelor’s Degree, Leadership in the Public Sector

Studied administrative management, organizational behavior, public communication, and strategic governance. Gained insight into leadership models, ethical decision-making, and public sector innovation. Developed excellent analytical, interpersonal, and team leadership skills.