Open to opportunities

Temy’s World

@temysworld

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Experienced customer support agent with a focus on enhancing customer journeys.

United Kingdom

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What I'm looking for

I am looking for a role that values customer experience and offers growth opportunities.

I have over five years of experience in customer-facing roles, where I have honed my skills in handling complaints and collaborating with multiple teams to enhance the customer journey. My technical knowledge, positive attitude, and strong communication skills make me an excellent candidate for any position. I am committed to delivering exceptional service and continuously improving processes to benefit both customers and the organization.

In my most recent role as a Customer Support Agent at Vaillant Group, I delivered exceptional support via phone and live chat, maintaining a positive and friendly attitude. I successfully enhanced communication channels, resulting in a 60% reduction in customer waiting times. My previous experience as a Sales/Customer Service Advisor at Baxi Ltd allowed me to achieve 100% sales targets and improve customer satisfaction by 15% through effective collaboration and problem-solving. I am adept at using various tools, including Microsoft Office Suite, CITRIX, Calendly, Salesforce, SAP, and SAGE, to optimize the customer experience.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Vaillant Group

Oct 2024 - Present (8 months)

Delivered exceptional customer support via phone and live chat, maintaining a positive and friendly attitude. Assisted customers with booking repairs and provided guidance, contributing to improved customer retention. Enhanced communication channels, resulting in a 60% reduction in customer waiting time and quicker handling times.

Customer Support Live Chat Customer Retention Communication Skills Microsoft Office Suite Calendly Salesforce

Sales/Customer Service Advisor

Baxi Ltd

Jul 2023 - Present (1 year 11 months)

Achieved 100% sales targets by proactively engaging customers and ensuring accurate, timely payments for parts. Managed customer interactions via live chat and email, collaborating with cross-functional teams to enhance service processes, leading to a 15% increase in customer satisfaction. Leveraged communication skills to build rapport, resolve complaints efficiently, and optimize the customer jo

Sales Customer Service Live Chat Email Communication CRM Communication Skills Customer Satisfaction

Accounts Payable Officer

Nigerite Ltd

Oct 2018 - Present (6 years 8 months)

Assisted in keeping proper accounting records and maintaining a functional database, reconciling account information and reporting figures in the general ledger monthly. Prepared invoices weekly, effectively recording and reporting to appropriate ledgers. Recorded, arranged, and organized files to drive effective recordkeeping.

Accounts Payable Database Management Account Reconciliation Invoicing Record keeping SAP

Education

Degrees, certifications, and relevant coursework

Teesside University

MSc International Management, International Management (Operations)

Grade: Graduated with honours

Completed advanced studies in international management, with a focus on operational strategies and global business environments. Gained expertise in managing complex organizational processes and leading diverse teams.

The Institute of Chartered Accountants of Nigeria (ICAN)

Associate Membership, Chartered Accountancy

Attained professional qualification as an Associate Member of The Institute of Chartered Accountants of Nigeria. Demonstrated proficiency in accounting standards, financial reporting, and ethical practices.

Babcock University

BSc Accounting and Finance, Accounting and Finance

Grade: Graduated with honours

Acquired comprehensive knowledge in accounting principles, financial analysis, and corporate finance. Developed strong analytical and problem-solving skills essential for financial roles.