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temitope aribatise

@temitopearibatise

I am a customer focused professional with approximately 11 years of hands on experience customer relations, client support and business operations.

Nigeria

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At Dorcas&Davies Ventures, I handled customer complaints, exchanges, product concerns, and service issues, finding practical solutions while maintaining positive customer relationships.

I also assisted shoppers in selecting clothing, children’s products, and baby essentials based on their needs and preferences, and worked with sales and store campaigns to attend to customer orders and requests promptly.

At Finishline Bureau De Change, I responded to enquiries about foreign currency exchange, rates, and transaction procedures. I maintained transaction records, followed up on pending requests, and resolved discrepancies where possible.

At Naveen Healthcare, I assisted patients and clients with laboratory services and test options, guiding them from initial enquiry through booking and payment. I also followed up on appointments and handled cancellations, refund requests, and service delays.

Experience

Work history, roles, and key accomplishments

Senior Customer Service & Sales Officer

Dorcas & Davies Ventures

Mar 2022 - Oct 2026 (4 years 7 months)

Handled customer complaints, exchanges, product concerns, and service issues professionally while maintaining positive customer relationships. Teamed up with sales and store campaigns to ensure prompt attention to customer orders and requests.

Customer Service Sales Complaint Resolution Product Knowledge Customer Relationship Management

Sales Representative

Dorcas & Davies Ventures

Mar 2017 - Mar 2022 (5 years)

Processed customer purchases and handled sales enquiries while ensuring accurate pricing, product selection, and a smooth checkout experience. Built strong customer relationships through friendly communication and product knowledge.

Sales Customer Service Product Knowledge Communication Skills Checkout Operations

Customer Service Representative

Finishline Bureau De Change

Jan 2015 - Feb 2017 (2 years 1 month)

Provided clear and professional assistance to customers by responding to enquiries about foreign currency exchange, rates, and transaction procedures. Followed up on pending customer requests and maintained accurate transaction records.

Customer Service Foreign Exchange Transaction Processing Record keeping problem resolution

Sales Representative

Naveen Healthcare

Jun 2013 - Jan 2015 (1 year 7 months)

Served as the primary point of contact for patients and clients, providing prompt assistance with enquiries and explaining available laboratory services and test options. Managed sensitive customer situations including cancellations, refund requests, and service delays.

Customer Service Healthcare Services Client Relations Problem Solving Follow up