TEMITOPE ADESANYA

As an Account Relationship Manager, I improved billing accuracy and reduced disputes through process enhancements. I ensured regulatory compliance, optimized account management, and led policy development for telecommunications services while fostering strong relationships with inter-connect company representatives.

As CEO of Topsy Zobo, I manage regulatory compliance and expand distribution to new locations. I implemented quality control measures and developed strong supplier relationships to ensure a reliable supply chain.

As part-time CEO of Topman Fitness, I guide clients in achieving their fitness goals through personalized training programs, maintaining high retention rates and developing specialized programs tailored to individual needs.

In my role as a Customer Service Professional, I provided exceptional service to high-net-worth individuals, exceeding sales targets through effective up-selling and cross-selling strategies while resolving inquiries regarding SIM cards and network issues.

In my role as Relationship Manager, I managed customer relationships, providing comprehensive information on products and services while efficiently handling account operations.

Completed a course on harnessing the power of data using Power BI, focusing on data visualization and analytics.

Completed a course on preparing data for analysis with Microsoft Excel, enhancing skills in data manipulation and analysis.

Achieved certification in project management using the Prince2 methodology, enhancing skills in managing projects effectively.

Completed a Master's degree focusing on management in a global service economy, with a dissertation on customer perceptions in the airline industry.

Studied Business and Management, focusing on various aspects of business operations and management principles.

Completed a foundation programme focusing on accounting and finance principles, laying the groundwork for further studies in business.