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Temitayo User

@temitayouser2

Message

I resolve high-volume customer inquiries, coordinate service delivery, and build lasting client relationships.

Nigeria

Message

What I'm looking for

I'm seeking a customer service or operations role where I can deliver excellent support, resolve customer concerns, coordinate service delivery, and build lasting client relationships.

I'm currently supporting patients at Accu Reference Medical Lab, handling approximately 60 calls daily to explain insurance coverage, outstanding balances, and payment responsibilities with empathy and clarity.

At Talibakes, I managed 20–30 daily customer inquiries and cake orders through live chat, coordinated confirmed orders across baking, decorating, and logistics teams, and tracked each order through delivery. I resolve concerns promptly while keeping customers informed throughout the process.

My experience also includes face-to-face guest service at The Event Party Guru and leading the Dramatic Arts Students' Association as president, where I supported team and financial management.

Experience

Work history, roles, and key accomplishments

Current

Collections Representative

Current

Accu Reference Medical Lab

Jul 2026 - Present (2 months)

Handled approximately 60 patient calls daily, explaining insurance coverage, outstanding balances, and payment responsibilities. Guided patients through the payment process and managed follow-ups to encourage timely resolution of balances.

Customer Service Empathy Payment Processing Follow up