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Temidayo Ogunde

@temidayoogunde

Customer service representative coordinating appointments, supporting inbound leads, and keeping accurate records across fast-paced teams.

Nigeria
Message

What I'm looking for

I’m looking for a customer-facing role where I can manage inquiries, schedule and coordinate follow-ups, and maintain accurate records while supporting sales or enrollment processes.

I’ve worked at Charizma Dental Clinic as a Customer Service & Front Desk Officer, scheduling, confirming, and coordinating patient appointments while managing communication across WhatsApp, emails, calls, and physical visits. I register new patients, keep accurate records with confidentiality in mind, and handle payment records and related documentation.

At DYB Africa, I supported customer inquiries from inbound leads and guided prospective students through training programs and enrollment. I qualified leads based on customer goals, updated customer records, and helped deliver post-enrollment support.

Before that, I served as an Assistant Teacher through NYSC, supporting classroom instruction, student supervision, attendance records, and daily classroom administration while communicating with students, parents, and colleagues.

Early on, at ZUMMIT Africa as a Junior Marketing & Communications Associate (Intern), I helped run digital marketing campaigns, responded to inquiries across digital platforms, and supported content development using Canva and AI tools.

Experience

Work history, roles, and key accomplishments

CC
Current

Customer Service & Front Desk Officer

Charizma Dental Clinic

May 2026 - Present (3 months)

Managed patient appointments, communication channels, and records while ensuring confidentiality and efficient daily operations.

DA

Customer Support & Sales Officer

DYB Africa

Jan 2026 - May 2026 (4 months)

Managed inbound leads, guided prospective students through enrollment, and contributed to a 10% lead-to-enrollment conversion rate.

RS

Assistant Teacher

Riverbank School

Jul 2025 - Dec 2025 (5 months)

Supported classroom instruction, student supervision, and administrative tasks while fostering a supportive learning environment.

Education

Degrees, certifications, and relevant coursework

Federal University of Agriculture, Abeokuta logoFA

Federal University of Agriculture, Abeokuta

Bachelor of Science, Home Science and Management

2018 - 2024

Bachelor of Science in Home Science and Management from the Federal University of Agriculture, Abeokuta from 2018 to 2024.

Tech stack

Software and tools used professionally

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