Open to opportunities

Telma Lebre

@telmalebre

Message

Customer-focused tourism operations leader driving team performance and profitable group experiences.

Portugal

Message

What I'm looking for

I seek a customer-focused leadership role where I can improve team performance, enhance guest experiences, and drive measurable business results.

I am a passionate, customer-centred tourism and travel professional with extensive front-line and operations experience across hospitality, university outreach, and travel services. I have driven measurable improvements in group profitability and consistently managed cross-functional relationships to deliver seamless guest experiences.

As a Client Operations Team Leader, I increased group profit margins from 10% to 13%, managed team workloads, coordinated with suppliers and internal departments, and implemented feedback loops for continuous improvement. My background includes supervisory roles in hotel reception and order processing, where I resolved customer issues, supported finance reconciliations, and produced performance reports.

I bring a strong set of practical skills—attention to detail, effective communication, problem solving, and time management—paired with fluency in Portuguese and English and conversational Spanish. I thrive in customer-facing, collaborative environments where I can lead teams to deliver exceptional service and operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Client Operations Team Leader

Current

G2 Travel

Aug 2022 - Present (3 years 5 months)

Managed client operations for group travel, increasing group profit margin from 10% to 13% and coordinating cross-departmental, supplier, and client activities to improve service delivery.

Team Leadership Operations Management Customer Feedback Microsoft Office Scheduling

Outreach Ambassador

University of Greenwich Students' Union

Feb 2021 - Jun 2022 (1 year 4 months)

(part of the Well-being Program)
Actively listened to and assisted over 1,000 students by connecting them with university support services as part of the well-being outreach program.

Student Support Services Active Listening Communication Empathy Confidentiality Crisis Signposting

Order Processing Assistant

Allan Reeder

Dec 2018 - Mar 2020 (1 year 3 months)

Handled customer queries, maintained accurate customer and order records, collaborated with suppliers and finance to resolve invoices and credits, and ensured timely order processing and delivery.

Order Processing Customer Service Data Entry Invoice Resolution Attention To Detail Multitasking

Reception Shift Leader

Pomme d'Or Hotel

Jan 2018 - Nov 2018 (10 months)

Supervised and trained reception staff, resolved guest complaints, managed end-of-day accounting and tills, and produced revenue and performance reports with improvement recommendations.

Staff Training Guest Relations Cash Handling Reporting