Open to opportunities

Sandra Alcala

@sandraalcala

Message

Experienced communicator transitioning to remote call center representative role.

United States

Message

What I'm looking for

I seek a remote customer-facing role where I can apply empathy, clear communication, problem-solving, and teamwork while growing professionally in a supportive environment.

I am a former preschool teacher with 15 years of experience in communication, conflict resolution, multitasking, and customer-focused support, seeking to leverage those strengths in a remote call center role.

After a six-year career break to attend to personal responsibilities, I am eager to re-enter the workforce and apply empathy, patience, and problem-solving to support customers and contribute to a professional team environment.

I hold a BA in Public Service Leadership and an AA in General Studies, and I bring strong organization, time management, active listening, and adaptability to fast-paced team or independent settings.

Experience

Work history, roles, and key accomplishments

Call Center Representative

Moody Methodist Day School

Sep 2002 - Dec 2019 (17 years 3 months)

Provided preschool education and parent communication for 17 years, developing strong verbal/written communication, conflict resolution, and multitasking skills; prepared to transition these capabilities to a remote call center role after a career break.