Martina Riga
@martinariga
Business administration professional driving operational efficiency and HR.
What I'm looking for
I am a results-driven Business Administration graduate with over six years of experience in administrative operations and more than three years focused on human resources management.
I have a strong track record of optimizing processes, reducing costs, and improving organizational efficiency, including a 60% increase in internal efficiency through streamlined administrative processes and an institutional-level cost reduction initiative.
My strengths include recruitment, payroll administration, document and record-keeping, calendar and meeting coordination, and proficiency with Microsoft Office, Google Suite, and virtual meeting tools.
I lead teams with an emphasis on clear communication, adaptability, and continuous improvement, and I collaborate cross-functionally to enhance customer experience and operational outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Team Lead
Welzo
Jan 2025 - Present (1 year 1 month)
Lead customer support team to deliver high-quality service, resolve complex escalations, and optimize operational processes to improve efficiency and customer satisfaction.
Administrative Assistant
Calpe Home Group C.B.
Jan 2023 - Jan 2025 (2 years)
Streamlined administrative processes to increase internal efficiency by 60%, supported sales operations, and improved response times and client satisfaction.
HR and Administrative Assistant
San Patricio S.R.L.
Jan 2019 - Dec 2022 (3 years 11 months)
Led institutional cost reduction initiatives and managed recruitment, payroll, and employment records to improve HR administrative efficiency and staff-management relations.
Administrative Officer
San Patricio S.R.L.
Managed day-to-day administrative operations, maintained accurate institutional records, and supported financial reporting to ensure smooth organizational workflows.
Education
Degrees, certifications, and relevant coursework
Business University Siglo 21
Bachelor of Business Administration, Business Administration
2017 - 2023
Completed a Bachelor's degree in Business Administration with coursework and outcomes focused on administration, HR, and operational efficiency.
Availability
Location
Authorized to work in
Job categories
Skills
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