Tejaswini Mekala
@tejaswinimekala
I manage premium Amazon seller accounts, resolve complex escalations, and improve operational workflows through data-driven insights.
IndiaWhat I'm looking for
I've managed premium seller portfolios at Amazon Development Centre India through the Strategic Account Services program, serving as the primary escalation point for technical and business issues.
After progressing from Seller Partner Support Associate to SPS Account Manager/PSTAM through Amazon's competitive Internal Job Posting process, I conducted account-level analysis, ran Office Hours for SAS Core staff, and delivered actionable recommendations to improve seller outcomes. I consistently met SLA and quality benchmarks across a high-volume, multi-account portfolio.
I've also led cross-functional SOP review projects, auditing and documenting workflows supported by data-driven process insights. I mentor and onboard new Account Managers, helping accelerate ramp-up and strengthen team quality.
Earlier, at Google via Cognizant Technology Solutions, I trained the Google Assistant conversational bot, supported manual call operations, and trained new team members on processes, tools, and quality standards. I'm pursuing an MBA in Marketing and bring empathy, analytical thinking, and structured problem-solving to client success.
Experience
Work history, roles, and key accomplishments
SPS Account Manager / PSTAM
Mar 2024 - Oct 2025 (1 year 7 months)
Managed a dedicated portfolio of premium seller accounts enrolled in Amazon's Strategic Account Services (SAS) program, acting as the primary escalation point for technical and business issues. Facilitated Office Hours sessions, mentored new Account Managers, and led cross-functional SOP review projects.
SPS Associate (Seller Partner Support)
Dec 2021 - Mar 2024 (2 years 3 months)
Handled inbound seller queries across Amazon's Seller Partner Support platform, resolving complex account, listing, and policy issues with high accuracy and speed. Collaborated with internal teams to identify recurring seller pain points and contributed to process improvement initiatives.
Supervised and trained the Google Assistant conversational bot, improving user engagement quality and response accuracy. Trained new team members on processes, tools, and quality benchmarks, and managed manual call operations in line with client SLAs.
Education
Degrees, certifications, and relevant coursework
MBA — Marketing
Master of Business Administration, Marketing
2024 -
Currently pursuing an MBA in Marketing, expected to complete in 2026.
Little Flower Degree College
Bachelor of Science, Biotechnology, Microbiology & Chemistry
2016 - 2019
Grade: 87%
Completed a Bachelor of Science in Biotechnology, Microbiology, and Chemistry with a score of 87%.
Sri Chaitanya Junior College
Intermediate, Biology, Physics & Chemistry
Grade: CGPA: 8.5
Completed Intermediate education in Biology, Physics, and Chemistry with a CGPA of 8.5.
Brahma Prakash DAV School
Class X, General
Grade: CGPA: 6.2
Completed Class X under CBSE with a CGPA of 6.2.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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