Aditi Sharma
@aditisharma9
Account Manager with 7.5+ years driving e-commerce growth through analytics.
IndiaWhat I'm looking for
I’m an Account Manager with 7.5+ years of experience across e-commerce, marketplace operations, and B2B account growth. At Amazon Development Centre India, I owned full P&L accountability for a €70M+ strategic portfolio across 5 Tier-1 EU accounts, delivering 40% YoY revenue growth.
I drive category strategy, pricing, and vendor lifecycle decisions that protect profitability and availability. I spearheaded the launch of 120+ SKUs across 7 EU marketplaces and improved supply chain performance by reducing stock-out rates from 45% to 7%; I also increased ad-spend by 76% YoY with a 3:1 ROI through trade marketing investment, supported by structured QBR/MBR/WBR cadence with C-suite stakeholders.
Earlier, I managed 50+ strategic vendor accounts and improved satisfaction scores from 2.5 to 4.5 out of 5 using analytics and root cause analysis. I’m hands-on with SQL, Python, Power BI, and automation—implementing Python-based process automation that raised quality scores from 84.5% to 99.5% while reducing workload by 1.75 FTE, and strengthening SOPs that reduced operational defect rates from 78% to 2%.
Experience
Work history, roles, and key accomplishments
Account Manager - EU Marketplace
Apr 2024 - Feb 2026 (1 year 10 months)
Owned P&L accountability for a €70M+ strategic portfolio across 5 Tier-1 EU accounts, delivering 40% YoY revenue growth through long-term account strategy and Joint Business Planning (JBP). Launched 120+ SKUs across 7 EU marketplaces and optimized supply chain to reduce stock-out rates from 45% to 7%.
Managed 50+ strategic vendor accounts, using analytics-driven insights and root cause analysis to improve vendor satisfaction scores from 2.5 to 4.5 out of 5. Implemented Python-based process automation to improve quality scores from 84.5% to 99.5% and reduced workload by 1.75 FTE.
Implemented SOP enhancements that reduced operational defect rates from 78% to 2%. Built SQL-based automation tools for reporting and productivity and collaborated with Private Brands teams to reduce size and fit return defects from 98% to 3%.
Provided operational support to global sellers via chat and email, delivering data-driven feedback to reduce listing and fulfilment errors by 15%. Maintained 95%+ QA performance scores and ranked within the top 10% of support agents.
Delivered customer support using CRM tools with a focus on service quality. Worked with QA teams to improve training content, reducing new hire ramp-up time by 15%.
Education
Degrees, certifications, and relevant coursework
Great Lakes Institute of Management
PGDM, Digital Marketing
2021 - 2022
Completed a PGDM with a focus on Digital Marketing from Great Lakes Institute of Management.
University of Rajasthan
Bachelor of Commerce, Commerce
2016 - 2018
Completed a Bachelor of Commerce at the University of Rajasthan.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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