Divesh Jaelwal

Manage client-service interactions in a regulated financial-services environment, resolving account, platform and service requirements. Support client onboarding, documentation and cross-team coordination while handling sensitive information and compliance requirements.

Managed relationships with U.S. advertisers, translating business objectives into Microsoft Advertising solutions and growth strategies. Advised on campaign strategy, bidding, audience targeting, Performance Max and Shopping, and earned Microsoft Advertising Certified Expert certification.

Managed 15+ advertiser accounts and portfolios generating $750K+ in annual advertising revenue. Increased CTR by 20%, reduced CPC by 15% and improved ROAS by 25% through data-driven optimization and strategic recommendations.

Managed customer accounts and handled sensitive financial conversations while maintaining professionalism and compliance. Assessed customer circumstances, negotiated resolutions and maintained accurate records in a high-volume environment.

Supported enterprise order management for Google Workspace, coordinating complex orders and requirements. Reduced processing errors by 25% and improved productivity by 45% through process improvements and workflow optimization.

Supported Amazon sellers by diagnosing business and operational issues and providing clear solutions. Achieved approximately 95% first-contact resolution through effective problem diagnosis and communication.

Provided technical and customer support, diagnosing issues and explaining solutions in clear, non-technical language. Managed high-volume interactions while maintaining service and quality standards.

Pursued a Bachelor of Computer Science, focusing on foundational and advanced topics in computing.