Looking for a job

Shoaib Rehman

@shoaibrehman

Marketplace account manager at RiseOTB supporting Walmart US Marketplace, who improved a seller’s Meet/Beat Score from 36% to 89%.

India

Message

At RiseOTB, supporting Walmart US Marketplace, I managed day-to-day operations and business performance for a portfolio of 15–20 sellers. For one account, I improved Meet/Beat Score from 36% to 89%, On-Time Shipping from 63% to 97%, and Transactability from 29% to 94%.

I supported a seller’s Repricer implementation after identifying pricing as a key commercial lever; GMV increased 358%, from $343 to $1,573. I also identified a Summer Deals opportunity that generated $12,396 in promotional GMV.

At RiseOTB, I supported 150+ seller launches annually, guiding partners through catalog setup, inventory configuration, pricing, and fulfillment. Earlier, at Amazon India, I handled customer questions and escalations across phone, email, and chat.

Experience

Work history, roles, and key accomplishments

Sr. Account Manager

RiseOTB

May 2022 - Dec 2025 (3 years 7 months)

Managed a portfolio of 15-20 Walmart Marketplace sellers, driving performance optimization, revenue growth, and program adoption. Achieved significant improvements in seller KPIs including Meet/Beat Score, On-Time Shipping, and GMV growth.

Marketplace Management Seller Account Management Performance Optimization Pricing Strategy Catalog Optimizations Promotional Campaigns Assortment Expansion Cross Functional Collaboration Business Reviews KPI Tracking Excel Salesforce Jira Looker Shopify

Sr. Customer Service Associate

Amazon India

Feb 2018 - Dec 2021 (3 years 10 months)

Delivered exceptional customer support through phone, email, and chat, resolving complex queries with empathy and accuracy. Consistently exceeded performance targets while maintaining high customer satisfaction.

Customer Service Communication Skills Problem Solving Active Listening Escalation Management Documentation Compliance