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Tee User

@teeuser1

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People-focused HR professional driving employee engagement, training, and process improvement.

United States

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What I'm looking for

I seek a people-centered role in HR or client services where I can lead onboarding and training, improve processes, and foster team engagement and development.

I am a people-focused HR and client service professional with a proven track record in employee engagement, mentorship, and training. I build structured processes and training materials that help teams onboard efficiently and operate consistently.

At Health Partners of Western Ohio I developed a comprehensive training manual for receptionists, coordinated cross-department personnel activities, maintained exam calendars, and ensured regulatory compliance for school exams. I also supported procurement, invoice processing, and team engagement initiatives.

While at MetLife I completed the Service Academy Program and administered benefits and service for 30+ client accounts, managing data, billing details, reporting, and cross-functional problem resolution. My work emphasized accuracy, timely follow-up, and identifying alternative plan solutions for clients.

My background includes HR generalist responsibilities during university and internships focused on onboarding, I-9 verification, HRIS data entry, benefits auditing, and DEI research. I bring a collaborative mindset, attention to detail, and a commitment to developing others.

Experience

Work history, roles, and key accomplishments

Current

Center Receptionist

Current

Health Partners of Western Ohio

Jul 2023 - Present (2 years 2 months)

Developed a comprehensive training manual for receptionists, coordinated personnel across departments, maintained yearly exam calendars, ensured compliance for school exams, and managed procurement and invoice processing to support clinic operations.

Employee Onboarding Scheduling Compliance Invoice Processing Customer Service Office Administration

Client Service Consultant

MetLife Insurance Company

Jan 2022 - May 2023 (1 year 4 months)

Completed Service Academy and administered day-to-day service for 30+ clients (10–1,000 employees), managed customer data and billing, coordinated client meetings, generated audit reports, and supported cross-functional issue resolution.

Benefits Administration Client Management Data Entry Reporting Salesforce

Interim Theater Manager

Xscape Theaters

Oct 2021 - Dec 2021 (2 months)

Assisted GM with staffing, scheduling, inventory and cash management, completed bank deposits, enforced safety and security procedures, and resolved customer inquiries to maintain theater operations.

Scheduling Cash Handling Inventory Management Customer Service Safety Compliance Hiring Shift Supervision Operations

Human Resource Intern

LaSalle Network

Jan 2021 - May 2021 (4 months)

Researched culture, diversity, equity and inclusion impacts, developed HR intern training outlines, created weekly presentations on diversity, and prepared briefings on HR process updates.

Training Development Presentation HR Processes Communication Project Coordination

Human Resource Generalist

Aurora University

Sep 2018 - May 2021 (2 years 8 months)

Supported onboarding and student worker training, maintained and audited employee records and benefit premiums, verified I-9s for compliance, and recorded HRIS performance and training data to streamline HR operations.

Onboarding HRIS I 9 Compliance Records Management Training Documentation Employee Relations

Education

Degrees, certifications, and relevant coursework

Aurora University

Bachelor of Arts, Business Administration

2018 - 2021

Activities and societies: Human Resource Student Generalist role assisting with onboarding, I-9 verification, record-keeping, training, and benefits auditing.

Completed a Bachelor of Arts in Business Administration with coursework and practical experience in human resources and employee onboarding.