Looking for a job

Tee Mbae

@teembae

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I resolve high-volume customer inquiries across digital, social, and voice support channels.

Kenya

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What I'm looking for

I'm looking for customer support or customer experience work where I can resolve high-volume inquiries, manage escalations, support digital customers, and contribute to strong satisfaction and service quality.

At Shop and Deliver Ltd, I provide real-time support to more than 100 customers daily across WhatsApp, Facebook, Instagram, and email. I resolve order, delivery, product, and service concerns while maintaining a professional brand voice.

Previously at Betika Kenya, I handled high-volume voice support for account and service inquiries. I maintained a 95%+ customer satisfaction rating, logged interactions in Zendesk, and managed sensitive escalations with clear resolutions.

I also supported online customers at Forever16, guiding product inquiries, order placement, follow-ups, delivery tracking, and sales conversion through timely digital communication.

I bring over five years of customer support and customer experience work, with strengths in escalation management, CRM recordkeeping, omnichannel support, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Social Media Agent

Current

Shop and Deliver Ltd

Jan 2024 - Present (2 years 9 months)

Provides real-time customer support to 100+ customers daily across WhatsApp, Facebook, Instagram, and email. Resolves customer concerns related to orders, deliveries, products, and service issues, and escalates complex cases to relevant teams.

Customer Support WhatsApp Facebook Instagram Email Support CRM Ticket Management Escalation Management Order support Delivery Support Digital Communication Remote Collaboration

Customer Service Representative

Betika Kenya

Jan 2021 - Dec 2023 (2 years 11 months)

Delivered high-volume customer support and resolved account, service, and general customer inquiries through voice channels. Maintained a 95%+ customer satisfaction rating and managed escalated customer concerns professionally.

Customer Support Voice support Zendesk CRM Escalation Management Quality Assurance Customer Satisfaction Problem Solving Collaboration

Sales & Marketing Executive

Forever16

Jan 2020 - Nov 2020 (10 months)

Supported online customers through social media and digital communication channels, responding to product inquiries and guiding customers through the purchasing process. Assisted with order placement, follow-ups, and delivery tracking.

Sales Marketing Social Media Support Digital Communication Customer Support Order Management Follow up Lead Conversion