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Teegan Bussey

@teeganbussey

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I grow SaaS customer revenue and retention through logistics expertise, product feedback, and operational execution.

United States

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What I'm looking for

I'm eager to bring my customer management, logistics program management, operational process improvement, and project management experience to a new organization.

At Tai Software, I manage 55 premium accounts totaling $2.8M ARR, driving platform adoption, business reviews, retention, upsell opportunities, and product feedback. I partner with onboarding, support, product, and engineering teams to remove go-live blockers, resolve escalations, create PRD specifications, and QA deployed features.

Previously at Turvo, I managed enterprise logistics customers worth $4.3M ARR, maintained 90% retention, and delivered organic ARR growth each year from 2023 through 2025. My logistics background includes leading global implementations for Agility and managing carrier programs, freight spend, cost-savings initiatives, and direct reports at Aleris.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

Tai Software

Nov 2025 - Present (10 months)

Manages 55 premium customer accounts ($2.8M ARR), monitoring platform adoption and customer satisfaction, identifying churn risks, and highlighting upsell opportunities. Responsible for 85% annual retention and $200K YoY organic ARR growth.