BBbarnes bozi
@barnesbozi
IT Support professional with 5+ years troubleshooting, user training, and reliable customer-focused service.
KenyaWhat I'm looking for
I am a resourceful IT Support professional with over five years of hands-on experience providing front-line user support, system troubleshooting, installations, and customer training. I have a track record of resolving 15–20 hardware and software issues daily, improving service delivery, and ensuring high client satisfaction in fast-paced environments.
My background includes roles supporting public and walk-in clients with printing, scanning, network connectivity, and access to government portals, plus foundational experience in data backup and recovery. I bring strong communication, time management, and problem-solving skills, and I am committed to delivering reliable, user-focused IT solutions.
Experience
Work history, roles, and key accomplishments
IT & Customer Support
Smiles Graphix
Feb 2021 - Dec 2022 (1 year 10 months)
Provided front-line IT support resolving 15–20 hardware/software issues daily, performed system and printer installations, and trained clients to improve efficiency and service delivery.
Cyber Attendant
Tumaini Cyber
Nov 2013 - Nov 2019 (6 years)
Delivered IT and customer support to walk-in clients for printing, scanning and internet services, assisted with government portal access, and handled software installations and troubleshooting.
IT Attendant
Global Outsourcing Ltd
Sep 2012 - Jun 2013 (9 months)
Supported day-to-day IT operations by troubleshooting basic hardware/software issues and assisting with data entry and customer communications to maintain smooth service delivery.
Education
Degrees, certifications, and relevant coursework
Kenya Christian Industrial Training Institute
Diploma in IT System Support, IT System Support
2011 - 2012
Completed a Diploma in IT System Support focused on practical IT support skills and system troubleshooting.
Intro Technology
Certificate in Computer Studies, Computer Studies
2011 - 2011
Completed a short Certificate in Computer Studies covering foundational computer skills and applications.
Mbale Boys High School
Kenya Certificate of Secondary Education (KCSE), General Secondary Education
2007 - 2010
Grade: C-
Completed secondary education and obtained KCSE certification with a C- grade.
Moi Forces Academy
Kenya Certificate of Primary Education (KCPE), Primary Education
1997 - 2006
Grade: 322
Completed primary education and obtained KCPE with a score of 322 marks.
Availability
Location
KenyaAuthorized to work in
Job categories
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