Open to opportunities

Annastasia Wanjiru

@annastasiawanjiru

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IT support professional delivering fast, reliable troubleshooting for users and systems.

Kenya

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What I'm looking for

I’m looking for an entry-level IT support role where I can provide dependable first-line troubleshooting, support Windows and Microsoft 365 environments, and contribute to networking and device support with continuous learning.

I’m an IT professional with hands-on experience in network configuration, system troubleshooting, and technical support. I focus on diagnosing hardware, software, and connectivity issues quickly to keep work moving.

In my recent State Department for Transport ICT Attache role, I provided first-line technical support to staff and supported day-to-day IT operations with minimal disruption. I installed, configured, and maintained Microsoft 365 applications across multiple workstations, and performed Windows OS installations, updates, and system maintenance.

I’m also comfortable with practical networking and endpoint support—supporting Ethernet cable termination and basic connectivity troubleshooting, configuring printers and drivers, and resolving printing/scanning issues. I assist users with account access issues, including password resets and system access restoration, with a service-first approach.

Experience

Work history, roles, and key accomplishments

ICT Attache

State Department for Transport

Jan 2026 - Apr 2026 (3 months)

Provided first-line technical support by diagnosing and resolving hardware, software, and network connectivity issues for staff. Installed and maintained Microsoft 365 applications and supported Windows OS installations, updates, printers, and user account access.