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Tebello Chabeli

@tebellochabeli

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I lead partner integrations from kickoff to go-live—balancing operations, tech support, and process.

South Africa

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What I'm looking for

I’m looking for Operations, Integrations, or Project/Program Management roles where I can own partner onboarding, troubleshoot REST API and production incidents, and drive process improvements across engineering, operations, and commercial teams.

I’m an Operations & Integrations Specialist with a track record of taking partner integrations from kickoff to go-live. I coordinate configuration, testing, validation, and clear stakeholder communication so operational, technical, and commercial teams stay aligned.

At Moment, I support the successful onboarding and stability of payment partners by investigating technical issues, coordinating integrations, and collaborating with engineering to resolve production incidents. I manage support tickets through Jira, Freshdesk, and Azure DevOps, troubleshoot REST API integration issues by analyzing payloads and responses, and run UAT/end-to-end testing to validate transaction flows.

Previously at Flash Group, I led end-to-end onboarding for partners integrating onto Flash platforms—owning the process from setup through operational readiness. I acted as the connective tissue between engineering, operations, and commercial teams, triaged and resolved system incidents, improved onboarding efficiency by maintaining documentation, and supported process/change initiatives so the next person doesn’t hit the same snag.

Experience

Work history, roles, and key accomplishments

Partnership - Operations Specialist

Moment

Sep 2025 - Dec 2025 (3 months)

Support the successful onboarding and stability of payment partners by investigating technical issues, coordinating integrations, and collaborating with engineering teams to resolve production incidents. Provide technical support to partners integrating with payment APIs. Manage and track support tickets through Jira, Freshdesk, and Azure DevOps. Troubleshoot REST API integration issues by analysi

Technical Support Partner Onboarding Payment Integration Jira Freshdesk Azure DevOps REST APIs UAT Testing Incident Escalation Transaction Monitoring

Integrations & Operations Specialist

Flash Group

Apr 2024 - Sep 2025 (1 year 5 months)

Coordinated end-to-end onboarding for partners integrating onto Flash platforms — configuration, testing, validation, and operational readiness — ensuring smooth go-lives.
Acted as key liaison between operations, engineering, and commercial teams, keeping partner integrations on track from implementation through to support.
Managed and triaged system incidents, partnering with engineering to resol

Technical Support REST APIs Problem Solving Troubleshooting IT Integration Easily Adaptable Analytical Skills Operations Management Attention To Detail API Integration Communication Process Improvement Change Management Testing Stakeholder Management

Operations Support Specialist

Flash Group

Oct 2022 - Mar 2024 (1 year 5 months)

Provided operations support for Flash Group, focusing on troubleshooting and handling operational work while maintaining quality and customer satisfaction.

Technical Support Teamwork Problem Solving Customer Satisfaction Troubleshooting Microsoft Office Easily Adaptable Analytical Skills Operations Management Attention To Detail

Level 2 Consultant

Flash Group

Apr 2021 - Sep 2022 (1 year 5 months)

Worked as a Level 2 consultant for Flash Group, supporting customers with higher-level call centre assistance and troubleshooting issues to resolution.

Teamwork Problem Solving Customer Satisfaction Easily Adaptable Attention To Detail