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Rajab Mohamed

@rajabmohamed

Customer Success Engineer at Moment supporting merchants on a payments platform, from onboarding and integrations to payment operations.

South Africa

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What I'm looking for

I’m looking for roles with greater responsibility in team leadership, customer operations, and cross-functional project work, where I can drive team performance and operational excellence.

At Moment, I’m the technical point of contact for merchants using the payments platform. I support onboarding, integrations, and day-to-day payment operations, and work with product and engineering to resolve payment and integration issues.

At VBO Global, I configured PSP deployments and merchant integrations, investigated transaction failures using payment logs and platform data, and assisted clients with User Acceptance Testing. I also documented configuration changes and tracked third-party issues.

At Yoco, I supported merchants with card machines and online payments, including WooCommerce, Wix, Shopify, and Shopstar integrations. I created SOPs and troubleshooting guides, trained new starters, and helped prepare customer support teams for product releases.

I’m looking for greater responsibility in team leadership, customer operations, and cross-functional project work. I want to keep contributing to team performance and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Engineer

Current

Moment

Aug 2026 - Present (3 months)

Technical point of contact for merchants on Moment's payments platform, supporting onboarding, integrations and day-to-day payment operations. Managed support cases and escalations, working with engineering and product to resolve integration and payment issues.

Payments Onboarding Integration Escalation Handling Customer Support

Deployment Implementation Technician

VBO Global

Feb 2026 - Aug 2026 (6 months)

Performed PSP deployments and configurations across client environments. Integrated payment systems into merchant platforms and carried out system deployment and integration testing before launch.

PSP Deployment System Integration Testing Payment Systems Configuration

Technical Support Engineer

VBO Global

May 2025 - Aug 2026 (1 year 3 months)

Served as primary technical support contact for clients, troubleshooting payment and integration issues. Investigated transaction failures, configured merchant integrations, and managed change control processes.

Technical Support Troubleshooting Payment Logs Error Codes Merchant Onboarding Configuration UAT Notion Reporting Relationship Management

Support Specialist – Second Line Support

Yoco

Apr 2024 - Mar 2025 (11 months)

Troubleshot technical issues and managed escalations, ensuring efficient resolution. Implemented process improvements, conducted training, and maintained internal knowledge hub and SOPs.

Technical Support Escalation Management Process Improvement Training Knowledge Management SOPs Data Analysis Incident Management Jira Intercom Salesforce

Customer Support Consultant

Yoco

Sep 2021 - Mar 2024 (2 years 6 months)

Provided technical support via calls, chats, and emails, assisting merchants with onboarding and troubleshooting card machines and online payments. Served as SME for online plugins and supported key accounts.