Xander de Wit

Monitor Azure infrastructure health, support Azure-hosted processing systems, and perform API deployments and scaling. Write and execute test cases for insurance web portals and mobile applications, and provide product support to clients.

Handled customer enquiries and resolved queries by telephone and email. Prepared quotations, tracked parcels, and provided delivery updates.

Provided onsite client support, completed office administration tasks, and assisted with quality assurance testing.

Set up client accounts and trained users on systems and devices. Coordinated implementation activities, tested systems, reported bugs, and helped update system specifications.

Resolved client issues involving devices and systems by telephone and in person. Managed and supported support technicians, managed client accounts, and trained clients and staff.

Supported telecommunications installation activities and managed three ground teams.

Processed incoming and outgoing mail and parcels, assisted customers with bookings and enquiries, and handled calls, emails, mail sorting and general store duties.

Completed second year of Tourism Management studies; qualification not completed.

Obtained National Senior Certificate (Grade 12) and First Aid Level 2 certificate.