Taylor Richerson

I've resolved escalated customer complaints at Block, Inc. under Afterpay and Clearpay complaint-management policies and regulatory requirements. I managed multiple cases, supported front-line teams, and identified complaint trends to recommend process improvements.

Previously, I supported customers and providers at Elevance Health, answering questions about insurance benefits, eligibility, provider contracts, and claims. I researched operational issues, documented outcomes accurately, and provided support by phone, email, and chat.

My customer service background also includes Saks Fifth Avenue, UnitedHealth Group, and Vantage Credit Union, where I handled inquiries, transactions, complaints, follow-up communications, and first-call resolution efforts.

I'm comfortable using computerized systems, Salesforce, Microsoft Office, data entry, research, and clear customer communication to move complex issues toward resolution.