HAhalei armstrong
@haleiarmstrong
Dedicated customer service professional with expertise in dispute resolution.
United StatesWhat I'm looking for
I am a dedicated and detail-oriented professional with over 6 years of experience in customer service, dispute resolution, and administrative support within fast-paced environments such as banking and healthcare. My proven ability to handle high volumes of customer interactions with professionalism, empathy, and efficiency has driven customer satisfaction and loyalty throughout my career.
In my previous roles, I have maintained patient confidentiality and complied with HIPAA regulations at all times. I have processed patient registrations, collected co-pays, and updated electronic health records (EHR/EMR). My experience includes verifying insurance coverage and obtaining prior authorizations for medical procedures, ensuring seamless operations across departments.
As a Dispute Resolution Specialist, I resolved complaints related to unauthorized transactions and fraudulent activity while adhering to regulatory standards. My skills in conflict resolution, active listening, and effective communication have enabled me to collaborate with internal departments and external networks to ensure timely dispute resolution and exceptional service delivery.
Experience
Work history, roles, and key accomplishments
Dispute Resolution Specialist
Advanced Call Center Technology
Nov 2023 - Present (1 year 7 months)
Investigated customer disputes related to unauthorized transactions, fraudulent activity, and chargebacks, ensuring compliance with Regulation E and Regulation Z. Researched and analyzed transaction history and account activity to determine the validity of claims, processing chargebacks and provisional credits accurately. Collaborated with internal departments and external networks like Visa and M
Healthcare Representative
Ambetter
Aug 2022 - Present (2 years 10 months)
Answered incoming calls, assisting patients with appointment scheduling, insurance verification, and general inquiries. Communicated effectively with patients, providers, and insurance companies to ensure accurate and timely information resolution. Maintained patient confidentiality and complied with HIPAA regulations, processing registrations and updating electronic health records.
Customer Service Representative
ReconMR
Jul 2020 - Present (4 years 11 months)
Responded to customer inquiries via phone, email, or chat, providing accurate information and resolving issues efficiently. Assisted customers with product information, order tracking, billing questions, and account updates. Resolved complaints with empathy and professionalism, processing payments, refunds, and adjustments according to company guidelines.
Education
Degrees, certifications, and relevant coursework
Wheatley High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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