Taylor Nguyen
@taylornguyen
Computer Technician who streamlines Windows endpoint deployments and ITAD wipes, with automation skills across identity and ITSM tools.
United StatesWhat I'm looking for
I’m a Computer Technician focused on reliable, compliant endpoint support and automation. At Novus Solutions / Santander Bank, I deployed Windows 11 enterprise builds to 50+ laptops weekly using SCCM task sequences and PXE boot, hitting a 98% first-pass rate against a 28-point compliance checklist.
I also managed large-scale end-of-life device sanitization. I sanitized 1,500+ laptops via WipeOS PXE boot and generated NIST 800-88 wipe reports that enabled ~$450K in ITAD asset resale revenue, while standardizing BIOS/UEFI configuration on 100% of devices to cut per-device setup time by ~40%.
Before that, at Popeyes Louisiana Kitchen, I diagnosed and resolved POS errors, network outages, and printer failures across 20+ terminals with 90%+ same-day resolution. I restored network printer connectivity for 5+ devices in under 15 minutes during peak hours, trained 3 new hires, and helped reduce onboarding escalations by ~30%.
To deepen my technical foundation, I build hands-on labs and workflows. My Enterprise Active Directory & Hybrid Identity lab includes PowerShell-based provisioning, CIS Level 1 hardening, and syncing to Azure Entra ID with Conditional Access MFA; my ITSM Workflow Lab covers Jira Service Management + osTicket runbooks and SLA workflows; and my AWS project focuses on multi-tier VPC architecture and automated CI/CD deployments. I’m currently pursuing a B.S. in Cybersecurity (expected Dec 2026) and aim to bring structured, security-minded troubleshooting to every environment.
Experience
Work history, roles, and key accomplishments
Computer Technician
Novus Solutions / Santander Bank
Jun 2025 - Present (1 year 1 month)
Deployed Windows 11 enterprise builds to 50+ laptops weekly using SCCM task sequences and PXE boot, achieving a 98% first-pass rate against a 28-point compliance checklist. Sanitized 1,500+ end-of-life laptops via WipeOS PXE boot with NIST 800-88 wipe reports, enabling ~$450K in ITAD asset resale revenue and standardizing BIOS/UEFI configurations to reduce setup time by ~40%.
Diagnosed and resolved POS errors, network outages, and printer failures across 20+ terminals, achieving 90%+ same-day resolution without corporate IT escalation. Restored network printer connectivity for 5+ devices, trained 3 new hires, and documented recurring POS bugs that contributed to a firmware patch reducing checkout errors by ~20%.
AWS Cloud Infrastructure Project
AWS | GitHub
Architected a multi-tier AWS VPC with public/private subnets, NAT gateways, and security groups to simulate enterprise network segmentation. Deployed an RDS MySQL instance in a private subnet with automated backups and multi-AZ failover, and built a CI/CD pipeline using CodePipeline, CodeBuild, and CodeDeploy to automate deployments from GitHub.
Enterprise AD & Hybrid Lab
Proxmox VE | GitHub
Built a corp.local Active Directory forest with DNS, DHCP, and Global Catalog across 3 OUs and provisioned 20 users via PowerShell from CSV. Hardened the lab to CIS Level 1 using GPOs (including BitLocker, password policy, and USB restrictions) and synchronized AD to Azure Entra ID with Conditional Access MFA for admin accounts.
ITSM Workflow Lab
Jira Service Management + osTicket
Administered Jira Service Management with custom request types, SLA policies, and incident workflows integrated with AD lab operations. Resolved 15+ simulated Tier 1/2 tickets across both platforms and produced a written comparison report benchmarking Jira vs. osTicket for SLA compliance, routing flexibility, and admin overhead.
Education
Degrees, certifications, and relevant coursework
Kennesaw State University
Bachelor of Science, Cybersecurity
Pursuing a B.S. in Cybersecurity at Kennesaw State University, expected to complete in December 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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