Keonee Flowers
@keoneeflowers
I troubleshoot endpoints, identity systems, and remote workplace technology for high-volume organizations.
United StatesWhat I'm looking for
I'm currently supporting 120+ monthly clients at Conduent, troubleshooting mobile endpoints, software configurations, Zoom Rooms, and connectivity issues across macOS and mobile OS environments.
I manage identity-management and web-accessibility protocols, tailor device configurations for specialized user needs, and document endpoint work while escalating critical issues through secure Cato VPN access.
Previously, I maintained front-end technical operations for 20+ checkout terminals at Walmart, trained staff on POS systems and device lifecycle management, and improved team efficiency by 15% through streamlined workflows.
My earlier management experience at McDonald's strengthened my operational leadership, digital inventory tracking, compliance coordination, and ability to keep systems running during high-traffic shifts.
Experience
Work history, roles, and key accomplishments
Troubleshoot mobile device endpoints and software configurations for a diverse user base of 120+ monthly clients, ensuring high-quality technical support for MacOS and mobile OS environments. Manage virtual communication platforms and Zoom Rooms to deliver clear technical guidance, resolving complex connectivity and hardware/software concerns with 98% accuracy.
Supervised front-end office infrastructure and technical operations, maintaining consistent service quality and resolving hardware/software bottlenecks for 20+ checkout terminals. Deployed training modules for new staff on POS system operation and device lifecycle management, improving team efficiency by 15% through streamlined workflows.
Managed daily shift operations and monitored network-connected food safety systems to ensure IT operational continuity and adherence to corporate compliance standards. Maintained inventory logistics and supply chain optimization using digital tracking tools, reducing waste and improving product lifecycle management efficiency.
Education
Degrees, certifications, and relevant coursework
Shaw High School
High School Diploma, General Studies
2003 - 2006
Completed high school education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Keonee?
You can contact Keonee and 90k+ other talented remote workers on Himalayas.
Message KeoneeGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
