Tom Bernsdorff

Constructed and maintained high-performance workstations and localized test environments. Deployed remote telemetry using OctoPi on Raspberry Pi 4 platforms.

Built, secured, and maintained customized game servers on Debian Linux CLI platforms. Managed sandboxed instances with CubeCoders AMP and implemented firewall/port-forwarding and automated maintenance (cron, backups, updates) to maintain secure, reliable uptime.

Delivered high-level remote technical support for enterprise Windows systems and mobile endpoints, focusing on identity/access triage and incident troubleshooting under strict SLAs. Managed user security profiles, group memberships, and environment permissions using Active Directory and related access control systems.

Provided on-site hardware provisioning, network troubleshooting, and desktop support at corporate headquarters. Partnered with infrastructure/engineering to identify root causes, draft technical documentation, and update internal knowledge bases.

Supported Tier 2 and Tier 3 infrastructure diagnostics across a network of bare-metal systems and internal web-based application pools. Used MDT/Lite Touch Installation for automated provisioning and maintained endpoint security/compliance monitoring via McAfee ePO.

Provided remote operational troubleshooting and systems access support for defense agency personnel. Coordinated ticket lifecycles in Microsoft System Center Service Manager and administered secure local identity infrastructure including CAC token registration and PKI certificate directory publication.

Monitored security and performance parameters across agency routers, firewalls, and secure VPN connections. Used SCOM, SolarWinds, and CA Spectrum for traffic analysis, triaging packet losses, and investigating log-based security incidents.

Managed automated patch schedules and vulnerability remediations for agency workstations to align with IAVM and security directives. Wrote command-line batch scripts to automate software verification and deployment configurations via SCCM.

Managed hardware logistics and installation verification audits during secure environment tech refreshes. Ensured baseline configuration compliance as systems were replaced and validated.

Provided foundational technical troubleshooting for military and civilian networks. Managed secure Active Directory objects and handled remote access issues.

Administered Active Directory, supported server migrations, and performed automated software deployment routines for on-site Marine Corps University infrastructure. Deployed secure VTC network bridges and built/instructed a validation program for BuRAS connectivity, firewall, and authentication policy compliance.

Managed Microsoft Exchange mailboxes, security groups, system accounts, and network shares. Supported operations using BMC Remedy.

Activities and societies: Training focused on generative AI integrations and workflows using Claude, ChatGPT, DeepSeek, and similar tools.

Completed 35+ hours of hands-on training covering generative AI workflows and prompt engineering.

Completed an Associate of Applied Science in Microcomputing Technology (2000–2002).

Activities and societies: CompTIA Security+, CompTIA Network+, CompTIA A+, Microsoft Certified Professional (MCP)

Active professional IT credentials demonstrating core competencies in systems support, network architecture, and infrastructure security.