Steven Smith

Provide Tier II technical support for 200+ retail locations, resolving endpoint, POS, printer, peripheral, and connectivity issues. Administer Microsoft Intune and support Cisco networking across a distributed multi-site environment.

Administered Active Directory and Group Policy in a large enterprise Windows environment, managing user access and endpoint configuration. Resolved 1,000+ ServiceNow tickets providing Tier II/III support.

Supported 5,000+ users in a high-volume government environment, resolving Microsoft 365, VPN, hardware, and software issues. Provided frontline and escalated technical support.

Deployed 1,500+ laptops for the U.S. Air Force, performing imaging, patching, endpoint setup, and Active Directory account management. Delivered hands-on desktop support during a large-scale technology rollout.

Supported enterprise Windows environments, performing infrastructure maintenance, troubleshooting, and system administration. Managed and resolved 2,500+ Remedy tickets.

Supported Windows and Linux servers and performed infrastructure troubleshooting in a government environment.

Maintained mission-critical systems through diagnostics, repairs, preventive maintenance, and structured technical troubleshooting.

Pursuing an Associate of Science in Software Development, with an expected completion in 2027.

Currently pursuing the Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) certification.