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Taya Hartsock

@tayahartsock

I resolve customer account, billing, and operations issues through accurate documentation and independent follow-through.

United States

Message

What I'm looking for

I'm seeking a remote customer support or client operations role where I can resolve account and billing issues, maintain accurate documentation, coordinate workflows, and support customers independently.

I've managed client accounts, billing, contracts, scheduling, compliance, and customer support as Owner and Director of Operations at The Little Haven Co. since 2016. I maintain accurate records, resolve family questions, and have sustained a 100% annual health inspection pass rate.

My customer operations background includes T-Mobile, Hewlett-Packard, Cradlepoint Technologies, NYK Line, and DIRECTV. At T-Mobile, I ranked in the top 1%–5% nationally for quality and customer service while resolving complex account, billing, and service escalations.

Experience

Work history, roles, and key accomplishments

Current

Owner & Director of Operations

Current

The Little Haven Co.

Jan 2016 - Present (10 years 8 months)

Manage daily operations for a state-licensed business, including client accounts, billing, contracts, scheduling, documentation, compliance, and customer support. Serve as the primary contact for families, resolving account, billing, scheduling, and policy questions.

Account Management Billing Contracts Scheduling Documentation Compliance Customer Support Policy Compliance Records Management

Independent Remote Contractor

Remote Contract Work

Jan 2016 - Dec 2016 (11 months)

Completed remote assignments involving data review, digital evaluation, content assessment, and purchase tracking. Worked independently while following detailed requirements and deadlines.

data review Digital Evaluation Content Assessment Purchase Order Tracking Independent work

Inside Sales Account Manager

Cradlepoint Technologies

Jan 2015 - Dec 2016 (1 year 11 months)

Managed B2B customer accounts and documentation using Salesforce CRM. Researched customer needs and coordinated multiple workflows with customers and internal teams.

Salesforce Account Management B2B Sales Workflow Coordination Customer Research

Inside Sales & Click-to-Chat Representative

Hewlett-Packard

Jan 2014 - Dec 2015 (1 year 11 months)

Supported customers through simultaneous live chats and inbound phone queues while working across multiple systems. Researched product, order, pricing, and account information and maintained accurate documentation.

Live Chat Customer Support Multi System Workflows Documentation Research

Export Operations Coordinator II

NYK Line

Jan 2012 - Dec 2014 (2 years 11 months)

Processed international shipping documentation in a deadline-driven environment requiring high accuracy. Selected to lead Brazil export documentation and independently handled complex bills of lading.

Export Documentation Data Accuracy Records Management Deadline Management Coordination

Senior Customer Service Representative

T-Mobile

Jan 2006 - Dec 2012 (6 years 11 months)

Progressed from frontline representative to Interim Senior and permanent Senior Representative. Ranked among the top 1%–5% nationally for quality and customer service.

Customer Service Issue Resolution Escalation Management Billing Documentation Policy Compliance

Customer Support / Access Card Distribution

DIRECTV

Jan 2005 - Dec 2006 (1 year 11 months)

Provided technical, installation, billing, and general account support. Researched accounts and access-card activity to investigate potential signal-fraud concerns and verify compliance before issuing replacement cards.

Technical Support Billing Support Account Research Compliance Fraud Investigation