Open to opportunities

Tavia User

@taviauser1

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Dynamic Technical Support Agent committed to exceptional customer service.

Jamaica

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What I'm looking for

I am looking for a role where I can utilize my technical skills and customer service experience in a supportive team environment, with opportunities for growth and development.

I am a dedicated Technical Support Agent with a strong background in troubleshooting various technical issues, including email, internet, and phone problems. My experience at Teleperformance has equipped me with the skills to diagnose and resolve issues efficiently, ensuring that customers receive the support they need in a timely manner.

My commitment to exceptional customer service is evident in my approach to communication. I prioritize clear verbal and written communication, active listening, and empathy to create a positive experience for users. I thrive in fast-paced environments and am eager to contribute my technical know-how and calm demeanor to a supportive team.

Experience

Work history, roles, and key accomplishments

Technical Support Agent

Teleperformance

Jun 2024 - Present (1 year)

Diagnosed and resolved issues related to email accounts (Outlook/Gmail setup, password resets, sync issues), internet connectivity (router/modem settings, DNS issues), and phone problems (VoIP setup, dropped calls, hardware malfunctions). Provided step-by-step guidance over phone, email, or chat—tailored to each user’s technical comfort level.

Troubleshooting Problem Solving Outlook)Gmail Customer Service VoIP Hardware Malfunctions DNS

Education

Degrees, certifications, and relevant coursework

Muschett High School

High School Diploma, General Studies

Completed secondary education, earning a High School Diploma. Focused on foundational subjects to prepare for future academic and professional pursuits.