Tatianna Lawrence
@tatiannalawrence
Dedicated Registered Medical Assistant with 6+ years supporting high-volume practices, clinical operations, and billing & insurance resolutions.
United StatesWhat I'm looking for
I’m a dedicated and compassionate Registered Medical Assistant (RMA) with over 6 years of experience supporting clinical and administrative healthcare needs in both in-person and remote settings. I deliver exceptional patient care, stay calm in high-volume workflows, and bring clear communication, multitasking, and attention to detail to every interaction. I’m CPR/BLS certified and committed to HIPAA-aligned, protocol-compliant care.
In my remote role as a Billing & Collections Specialist, I process patient and third-party billing inquiries via phone and email while submitting workers’ compensation claims. I follow up on rejections and denials, maintain accurate documentation using insurance portals and EHR systems, and complete account reviews, adjustments, and payment collections.
As a Lead Registered Medical Assistant, I supervised and trained new MAs and oversaw daily clinical operations. I administered injections, conducted vitals, performed triage, and assisted in exams, while maintaining precise EMR documentation and coordinating patient services to streamline workflow processes and ensure protocol compliance.
I’ve also supported urgent care operations through patient greeting, registration, scheduling, insurance verifications, and post-visit education and follow-ups as a Clinical Service Representative / Registered Medical Assistant. Earlier in my career, I provided Tier 1 remote Apple support and delivered compassionate long-term care as a Certified Nursing Assistant, reinforcing my problem-solving mindset and customer-focused approach.
Experience
Work history, roles, and key accomplishments
Billing & Collections Specialist
Caduceus Occupational Medicine
Processes patient and third-party billing inquiries via phone and email, including workers’ compensation claim submissions and follow-ups on rejections/denials. Manages payment collections and maintains accurate documentation using insurance portals and EHR systems.
Lead Registered Medical Assistant
Caduceus Occupational Medicine
Dec 2017 - Apr 2024 (6 years 4 months)
Supervises and trains medical assistants while overseeing daily clinical operations. Administers injections, performs vitals and triage, coordinates patient services, and maintains precise EMR documentation while ensuring protocol compliance.
Clinical Service Representative
Piedmont Urgent Care By Wellstreet
Sep 2020 - Aug 2022 (1 year 11 months)
Greeted and registered patients, scheduled appointments, and supported triage by collecting vital signs and administering medications. Provided post-visit education and coordinated follow-ups while assisting with front desk insurance verification.
Remote Apple Support Specialist
Apple Inc.
Feb 2015 - Sep 2018 (3 years 7 months)
Provided Tier 1 remote technical support for Apple products via phone and chat, diagnosing and resolving device and software issues. Maintained high customer satisfaction and documented calls/escalations using internal systems.
Certified Nursing Assistant (CNA)
Golden Crest Assisted Living
Oct 2014 - Apr 2016 (1 year 6 months)
Provided compassionate daily care for residents with Alzheimer’s/dementia, including hygiene, nutrition, and mobility assistance. Supported patients in a fast-paced assisted living environment while maintaining resident comfort and safety.
Retail Stocker
Driveline Retail Merchandising
Apr 2014 - Aug 2014 (4 months)
Restocked merchandise across retail locations while maintaining inventory accuracy. Ensured appealing product displays and supported effective merchandising operations.
Education
Degrees, certifications, and relevant coursework
Strayer University
Bachelor of Business Administration, Nursing
Pursuing a Bachelor of Business Administration with a Nursing focus.
UEI College
Registered Medical Assistant (RMA) Certificate, Medical Assisting
2017 - 2017
Completed a Registered Medical Assistant (RMA) certificate program.
Golden Age Healthcare Center
Certified Nursing Assistant (CNA) Program, Nursing
2014 - 2014
Completed a Certified Nursing Assistant (CNA) training program.
Morrow High School
High School Diploma, General Education
Earned a high school diploma.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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