Hayley Austin

Reviewed and processed wound care supply orders submitted by healthcare clinics, verifying insurance requirements and coverage guidelines for order approval. Communicated with nurses and patients to resolve order issues and provide timely status updates.

Supported patients with medication management and appointment scheduling while assisting enrollment into chronic care management and remote patient monitoring programs. Completed monthly wellness and follow-up calls and updated patient records in EMR systems.

Processed patient account payments and managed account balance transfers, maintaining accurate billing records. Resubmitted insurance claims and researched denials to identify billing errors while coordinating with insurance companies to resolve reimbursement issues.

Delivered customer orders accurately and efficiently while supporting high customer satisfaction. Assisted with food preparation, inventory support, and team operations in a fast-paced environment.

Assisted patients with billing inquiries and healthcare coverage questions by verifying prescription coverage and explaining benefits to members. Supported patients during healthcare enrollment periods while handling confidential patient information professionally.

Earned a Diploma in Multi-Skilled Medical Assisting in 2019 at Helms College.

Certified as a Certified Clinical Medical Assistant (CCMA) by the National Healthcareer Association (NHA) in 2019.

Completed an associate degree program focused on Electronic Health Records starting in 2015 at Miller-Motte Technical College.