Tatiana Andrew

I’m a Customer Success professional with 10+ years of experience supporting and retaining US and Canadian clients in service-driven environments. I’m known for clear communication, proactive follow-ups, and independently managing customer relationships in remote, cross-functional teams.

In my current role as Manager, Customer Success, I lead a team through onboarding, inquiries, and issue resolution, and I serve as the escalation point for high-priority accounts. I track customer feedback and performance trends to improve service delivery and maintain consistent client communication through digital tools and documented workflows.

Previously, I coached teams as a Quality Assurance Coach by monitoring and evaluating customer service calls, providing detailed feedback, and maintaining QA documentation and performance reports. Earlier, as a Customer Account Executive, I handled billing, account inquiries, and issue resolution for US-based clients while managing high call volumes.