Open to opportunities

Ashleigh Moore

@ashleighmoore

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Enterprise Customer Success leader driving adoption, expansion, and measurable ROI for healthcare SaaS.

United States

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What I'm looking for

I seek a customer‑centric role in healthcare or enterprise SaaS where I can drive adoption, expansion, and measurable ROI through cross‑functional collaboration and strategic account management.

I am an enterprise Customer Success leader with 8+ years managing portfolios ranging from $1.5M–$2.5M ARR across Fortune 500 and healthcare SaaS customers. I partner with C‑suite stakeholders to define success metrics, deliver measurable ROI, and scale platform usage across complex organizations.

Across roles I have consistently achieved 90%+ retention and driven expansion—generating $1.5M+ incremental ARR and 20% portfolio expansion—by combining consultative engagement, change management, and executive storytelling. I specialize in executive business reviews, training clinicians and enterprise users, and designing scalable success frameworks.

I have led cross‑functional initiatives including Salesforce implementation that improved documentation accuracy by 40% and reduced reporting time by 30%, and collaborated with Product to lift customer satisfaction by 25%. My experience includes onboarding, data integrations, MFA/SSO implementations, and workflow optimization that shorten go‑live timelines and reduce churn risk.

I bring a pragmatic, metrics‑driven approach and a commitment to customer outcomes, mentorship, and process improvement to every role—seeking to continue driving adoption, expansion, and long‑term customer value in healthcare and enterprise SaaS environments.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Kalderos

Oct 2022 - Oct 2025 (3 years)

Managed a portfolio of 15–20 enterprise SaaS accounts valued at $2M+ ARR, driving 20% expansion and generating $1.5M+ incremental ARR while maintaining 90%+ retention through executive engagement and renewal negotiations.

& Customer Success Account Management Renewals Salesforce Reporting Optimization

Senior Customer Success Manager

TangoRx

May 2022 - Oct 2022 (5 months)

Oversaw a $1.5M enterprise portfolio and achieved 100% retention by driving consultative account planning, reducing go-live timelines by 20% and improving workflow efficiency by 30% through training and integrations.

& Customer Success Onboarding Data Integration Training Retention Strategy Workflow Optimization Stakeholder Management

Enterprise Customer Success Manager

CancerIQ

Nov 2021 - May 2022 (6 months)

Guided breast imaging clinics through onboarding and adoption, increasing product adoption by 20% and maintaining 90%+ retention while implementing MFA/SSO and scalable success frameworks to reduce churn risk by 15%.

& Customer Success Onboarding Retention Framework Cross Functional Collaboration

Customer Success Manager

Macro Helix

Jul 2019 - Sep 2021 (2 years 2 months)

Managed complex healthcare program clients, delivering 90% dataset validation accuracy and 100% audit readiness while negotiating renewals and driving 15% client cost savings through performance analysis.

& Customer Success Renewals Performance Analysis Training Process Improvement

Jr Crosswalk Manager

Macro Helix

Jul 2017 - Jul 2019 (2 years)

Managed a $2.5M portfolio with high retention, coordinated data migrations, mentored support staff, and standardized onboarding to reduce ramp-up time and improve scalability.