Open to opportunities

Tarra Brice

@tarrabrice

Message

Dedicated customer service representative with extensive billing experience.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive environment, where I can continue to help clients and solve problems effectively.

I am a seasoned customer service representative with a strong background in billing and claims processing. Since November 2015, I have been dedicated to providing exceptional service at United Healthcare, where I assist clients with insurance enrollment and resolve billing inquiries. My passion for helping others drives me to ensure that every customer feels valued and understood.

Prior to my role at United Healthcare, I honed my customer service skills at Delta Airlines, where I managed ticketing and baggage claims, ensuring a smooth travel experience for passengers. My experience at Shopko Optical further solidified my commitment to customer satisfaction, as I assisted clients with eyeglass fittings and lens production. I thrive in environments where I can solve problems and meet new people, making every interaction a positive one.

Experience

Work history, roles, and key accomplishments

Current

Customer Service/Billing Rep

Current

United Healthcare

Nov 2015 - Present (9 years 8 months)

Provided customer service and billing support, processing claims and assisting with insurance enrollment for large companies. Resolved billing inquiries and adjusted accounts for clients and brokers.

Customer Service Billing Insurance Enrollment Problem Solving Customer Support Account Management Data Entry Communication Microsoft Office

Customer Service/Ticket Agent

Delta Airlines

Jan 2013 - Dec 2015 (2 years 11 months)

Managed ticket counter operations, including passenger check-ins and boarding procedures at the gates. Handled baggage claim services and assisted passengers with various inquiries.

Customer Service Ticketing Passenger Assistance Communication Problem Solving Data Entry Teamwork

Customer Service/Production Specialist

Shopko Optical Lab

Jan 2010 - Dec 2013 (3 years 11 months)

Manufactured eyeglass lenses for global distribution and provided direct customer support for optical needs. Assisted with frame fittings, new orders, and adjustments.