Angela Gandy

Explain plan coverage, eligibility, copays, out-of-pocket costs, and benefits in a clear and empathetic manner. Assist members with claim submissions, status inquiries, and resolutions of billing or service issues.

Respond to patient inquiries regarding billing, account balances, and insurance coverage. Resolve billing discrepancies and update patient records accordingly.

Assist customers with inquiries related to card balances, payments, transactions, fees, and credit limits. Handle billing questions, disputes, and fraud concerns in accordance with company policies and compliance regulations.

Review and process Medicare Supplement (Medigap) insurance applications. Collect and analyze applicant data such as medical history, prescription usage, and eligibility requirements.

Educate customers on service features, promotions, and equipment usage. Guide customers through installation processes, equipment resets, and account setup.

Graduated with an Associate in Applied Science (AAS) in Administrative Office Technology. The program focused on developing essential administrative skills for office environments.

Activities and societies: Relevant courses: Medical Terminology 1 and 2, Business Accounting, Electronic Health Records(EHR), Medical Office Concepts, Knowledge of CPT, ICD-10 and HCPCS.

Completed coursework toward a Health-Care Data Technology program. Relevant courses included Medical Terminology 1 and 2, Business Accounting, Electronic Health Records (EHR), Medical Office Concepts, and knowledge of CPT, ICD-10, and HCPCS.