Looking for a job

Nishant Maini

@nishantmaini

Experienced professional in banking, customer service, operations and data management, seeking remote roles in support and back-office operations.

United Arab Emirates

Message

What I'm looking for

I'm seeking opportunities in Customer Service, Client Support, Operations Support, Banking Support or Financial Services within the United Kingdom.

I am an experienced professional with a background spanning banking operations, customer service, client management, business support and data/reporting.

At HDFC Bank, I supported banking clients and regional operations, including customer relationship management and portfolio-related activities.

At Tech Mahindra and Concentrix, I handled customer service, client queries, escalations and process-related responsibilities. I also gained experience supporting HR operations and business documentation.

My recent UAE experience in mortgage and real estate has strengthened my skills in documentation, client coordination, bank coordination, approvals, follow-ups and managing processes from application through completion.

I am now looking for remote opportunities in customer support, customer experience, operations, administration, data management, Excel/reporting and back-office roles where I can use my professional experience and transferable skills.

Experience

Work history, roles, and key accomplishments

Current

Mortgage Manager

Current

Square Yards

Jun 2026 - Present (4 months)

Managing end-to-end mortgage advisory and sales for residential and investment properties in the UAE market, focusing on client acquisition, relationship management, and successful deal closures.

Mortgage Advisory Client Acquisition Relationship Management Documentation Credit Submissions Bank Coordination Stakeholder Management

Mortgage Manager

Rooflyne Mortgage LLC

Apr 2025 - May 2026 (1 year 1 month)

Managed end-to-end mortgage advisory and sales for residential and investment properties in the UAE market, guiding clients through the complete mortgage lifecycle from initial consultation to final disbursement.

Mortgage Advisory Client Guidance Documentation Credit Submissions Bank Coordination Relationship Management

Manager - Regional Office (Personal Assistant to Branch Banking Head)

HDFC Bank

Oct 2021 - Mar 2025 (3 years 5 months)

Worked closely with the Branch Banking Head to oversee operational and business performance of 950+ branches across four states, aligning branch goals with organizational objectives and presenting actionable insights.

Regional Operations Branch Communication Stakeholder Coordination Data Analysis Excel Reporting Process Improvement

Deputy Manager

HDFC Bank

Jan 2019 - Oct 2021 (2 years 9 months)

Provided comprehensive guidance and support to clients, evaluating financial profiles, explaining banking products, and facilitating the application process. Managed a portfolio of HNWIs and retail clients, improving retention by 20%.

Customer Service Customer Relationship Management Banking Documentation Loan Processing HNW Portfolio Management Customer issue resolution

Service Manager

Tech Mahindra

Jul 2018 - Nov 2018 (4 months)

Managed customer service requests and technical issue escalations for AT&T's international clients, ensuring timely resolution through effective coordination and acting as the primary point of contact for customers.

Customer Service Issue escalation CRM Communication Skills Technical Support Coordination

Senior Executive

Concentrix India Pvt Ltd.

Jul 2017 - Jul 2018 (1 year)

Served as a customer service relationship manager for a domestic process, handling escalated queries and complaints to ensure prompt resolution and customer satisfaction.

Customer Service Complaint Resolution Escalation Handling First Call Resolution Communication Skills Empathy

Senior Executive – Human Resources (Contractual Basis)

Nestle India Pvt Ltd.

Jul 2014 - Apr 2017 (2 years 9 months)

Managed and oversaw a workforce of contractual employees, ensuring compliance with company policies, labour laws, and statutory regulations. Supervised attendance tracking systems to ensure accurate payroll processing.

HR Management Payroll Processing Compliance Audit Vendor coordination Workforce Management