At Emirates Islamic Bank, I manage relationships with high-value clients, advise on banking products and account needs, and resolve complex service issues with internal teams. I consistently ranked #1–2 on team KPIs.
At Etisalat UAE, I supported high-value customers across phone, chat, and email, resolving escalated billing and service issues with technical and billing teams. I also consistently ranked #1–2 on team KPIs.
At Vodafone UK, I handled billing, technical, and service inquiries and served as Acting Team Leader, coaching agents and coordinating daily team operations. Earlier, I sold mobile and broadband plans through outbound calls and consistently ranked #1–2 on team sales KPIs.
I also run day-to-day operations for three Shopify stores: Motrify, V8CHRONO, and ZoomieZone. I manage products and store content, fulfil orders through DSers and Zendrop, maintain inventory accuracy, and handle customer inquiries.
